Job Description – Telemarketing Executive
Position: Telemarketing Executive
Department: Marketing
Location: Barrackpore
Employment Type: Full-Time
CTC: ₹20,000 per month
Job Summary
We are looking for a dynamic and result-oriented Telemarketing Executive to generate leads, engage prospective customers, and support the sales team through effective telephonic communication. The ideal candidate should possess excellent communication skills, customer handling abilities, and a positive attitude towards achieving business targets.
Key Responsibilities
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Make outbound calls to prospective and existing customers.
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Introduce the company's products and services to potential clients.
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Generate qualified leads and schedule appointments for the sales team.
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Follow up with customers to convert inquiries into sales opportunities.
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Maintain accurate customer records and call logs in CRM/Excel.
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Handle customer queries professionally and provide appropriate information.
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Achieve daily, weekly, and monthly calling and lead generation targets.
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Coordinate with internal departments for customer requirements.
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Ensure high levels of customer satisfaction through professional communication.
Eligibility
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Graduate in any discipline (Higher Secondary may also be considered with relevant experience).
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0–2 years of experience in Telemarketing, Telesales, Customer Support, or Call Centre.
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Freshers with excellent communication skills are encouraged to apply.
Required Skills
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Excellent verbal communication in English, Hindi, and Bengali (preferred).
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Good persuasion and negotiation skills.
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Strong customer service orientation.
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Basic knowledge of MS Office (Excel, Word).
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Ability to work under targets and deadlines.
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Positive attitude and willingness to learn.
Preferred Experience
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Experience in BPO, Telecalling, Customer Support, Banking, Insurance, FinTech, Automobile, EV, or Retail industries will be an advantage.
Key Performance Indicators (KPIs)
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Number of outbound calls made per day.
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Qualified leads generated.
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Appointment booking rate.
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Lead-to-conversion ratio.
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Customer satisfaction and call quality.
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Daily productivity and attendance.
Working Hours
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9 hours per day (including breaks)
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6 days working (as per company policy)
Compensation & Benefits
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CTC: ₹20,000 per month
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Performance-based incentives (if applicable)
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Paid leave as per company policy
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Career growth opportunities
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Learning and development programs
Reporting To
Sr. Manager - Marketing
