Position : Customer Support Executive
Experience : 0 – 3 Years (Relevant)
Qualification : Any Graduate
No of Position : 4Salary : 2 - 3.5 Lacs (PA)
Location : Kalyan Nagar (Bangalore)
Company: JW BRANDS PVT LTD
Brands: JOKER & WITCH (www.jokerandwitch.com) | TEEJH (www.teejh.com)
ABOUT US
JOKER AND WITCH is a New-age Watch & Jewellery brand for men & women, offering minimal, unique and trend-setting global styles at affordable prices. Our product designs are inspired by international trends, celebrity looks, and high street styles. TEEJH (www.teejh.com) is an Ethnic Jewelry brand fully owned by its sister concern JOKER AND WITCH (www.jokerandwitch.com) We are a start-up based out of Bangalore with an enthusiastic young team and are looking for candidates who are ambitious, problem solvers and most importantly, hungry for enormous learning.
Check us out at: https://jokerandwitch.com
Instagram - https://www.instagram.com/jokerandwitchhttps://www.instagram.com/teejhindia
Job Description:
Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for Customer Support Executives to manage Customer Queries and escalations through Email , Chat ,calls and maintain customer satisfaction. We are looking for candidates who are ambitious, street-smart and most importantly hungry for enormous learning.
ROLES & RESPONSIBILITIES
1. Act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
2. Catering to customer phone calls /Emails/Chats to provide resolutions to customer queries and issues.
3. Handling customer concerns and complaint in a timely manner.
4. Provide accurate , valid and complete information by using the right methods/tools.
5. Identify and assess customers needs to achieve satisfaction.
6. Keep records of customer interactions ,Follow communication procedures, guidelines and policies.
7. Offering exceptional customer service and satisfaction.
8. Managing payment and delivery of customer orders.
DESIRED CANDIDATE PROFILE
1. Proven experience in Customer Support / Tele Sales/Voice process/ Chat Process / Email Process.
2. Familiarity with CRM Systems and practices.
3. Ability to adapt/respond to different types of characters.
4. Should be an articulate presenter & speaker , a strategic planner but above all, dynamic and goal-oriented.
5. Strong Organization skills and Demonstrated ability to prioritize tasks and manage time effectively.
6. Possesses a “hands-on” approach and an ability to multitask in a fast paced start up environment.
7. Should be a team player & ready to take up new tasks & Challenges.
8. Should have excellent problem solving skills.
9. Ability to prioritize task and manage time effectively.
10. Candidates based out of Bangalore, and willing to join immediately will be given preference.
If you enjoy working in a fast-paced environment with unmatched opportunities to learn and grow, please send your CV along with a covering letter to [email protected]
Job Type: Full-time
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- We must fill this position urgently. Can you start immediately?
- What is your current CTC
- What is your expected CTC
- What is your notice period
- We are based out in Kalyan Nagar, Bangalore & it is a work from office. Does this work for you?
Education:
Experience:
- Customer support: 1 year (Preferred)
Language:
