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Job Title: BUSINESS ANALYST - CREW
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 7/10/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
The ROLE is responsible for end-to-end business analysis and requirements management across aviation modules, particularly Crew Management Systems (CMS). This role ensures functional clarity, process optimization, and alignment between business and technology teams, acting as the primary liaison for requirements gathering, documentation, and validation.
Key Responsibilities
- Requirements Gathering & Analysis
o Engage with stakeholders to elicit business needs for CMS and aviation workflows (crew scheduling, flight ops, safety).
o Conduct workshops, interviews, and process mapping for crew operations. [
- Documentation & Standards
o Prepare BRDs, FSDs, user stories, and acceptance criteria aligned with Agile practices.
o Maintain traceability matrices and ensure compliance with aviation standards (FAA/EASA
o Collaborate with product owners, architects, and delivery teams for scope clarity.
o Manage change requests and perform impact analysis.
o Support UAT planning and execution; validate deliverables against requirements
o Mentor junior BAs; enforce documentation standards across CMS modules
Skills Required
Core BA Skills
- Strong experience in requirements elicitation, gap analysis, and process modeling.
- Expertise in BRD/FSD creation, user stories, and acceptance criteria.
- Proficiency in tools like Jira, Confluence, MS Visio, and Azure ADO. Domain Knowledge
- Deep understanding of aviation operations: Crew Scheduling, Flight Ops, Safety.
- Familiarity with Crew Management Systems (CMS) and airline industry standards.
- Knowledge of regulatory compliance (FAA/EASA) and crew legality rules
Technical Awareness
- Basic knowledge of cloud-native platforms, API integrations, and microservices.
- Understanding of REST APIs, Swagger/OpenAPI, and enterprise data models.
Leadership & Behavioral
- Excellent communication and stakeholder engagement skills.
- Ability to lead BA teams and enforce documentation standards.
- Strong analytical and problem-solving mindset. Preferred Certifications
- CBAP or PMI-PBA for business analysis.
- SAFe® Agilist for scaled agile delivery.
- Airline domain certifications (IATA or equivalent).
Performance Indicators
- Accuracy and completeness of requirements documentation.
- Reduced change requests and scope creep.
- Stakeholder satisfaction and UAT success rate.
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Do
1. Customer requirements gathering and engagement
Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
Understand and communicate the financial and operational impact of any changes
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
Empower the customers through demonstration and presentation of the proposed solution/ prototype
Maintain relationships with customers to optimize business integration and lead generation
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
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2. Engage with delivery team to ensure right solution is proposed to the customer
a. Periodic cadence with delivery team to:
Provide them with customer feedback/ inputs on the proposed solution
Review the test cases to check 100% coverage of customer requirements
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
Deploy and facilitate new change requests to cater to customer needs and requirements
Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
Conduct Integration Testing and User Acceptance demoâÃÂÃÂs testing to validate implemented solutions and ensure 100% success rate
Use data modelling practices to analyze the findings and design, develop improvements and changes
Ensure 100% utilization by studying systems capabilities and understanding business specifications
Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
b. Support Project Manager/ Delivery Team in delivering the solution to the customer
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
Ensure Customer Satisfaction through quality deliverable on time
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3. Build domain expertise and contribute to knowledge repository
Engage and interact with other BAâÃÂÃÂs to share expertise and increase domain knowledge across the vertical
Write whitepapers/ research papers, point of views and share with the consulting community at large
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
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Deliver
No. Performance Parameter Measure
1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter
Mandatory Skills: Business Analysis .
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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