NETWORK ADMINISTRATION, NETWORK MONITORING & PERFORMANCE, NETWORK INFRASTRUCTURE
MANAGEMENT, CONFIGURATION & BACKUP MANAGEMENT, INCIDENT MANAGEMENT, PROBLEM MANAGEMENT,
VENDOR & OEM MANAGEMENT, NETWORK SECURITY, DISASTER RECOVERY & BUSINESS CONTINUITY, RISK
& COMPLIANCE, CAPACITY & AVAILABILITY MANAGEMENT, DOCUMENTATION, NETWORK ARCHITECTURE,
REPORTING & ANALYTICS, ITSM, CONTINUOUS IMPROVEMENT,INFRASTRUCTURE MANAGEMENT, TROUBLE
SHOOTING.
TECHNICAL SKILLS REQUIRED:
ROLES & RESPONSIBILITIES:
REQUIRED SKILLS:
LAN Switching, Wireless & WAN Technologies
Strong precise understanding with Hands-on Experience on the Network Switching-Routing, Wireless Technologies
SWITCHING-ROUTING (L2-L3) TECHNOLOGY:
Hands-on Knowledge and working experience of VLANS, VTP, ISL, 802.1Q, Ether-Channel, STP, RSTP, MST, PVST, FHRP-Gateway Redundancy Protocols, Stacking, Switch Security, SPAN, RSPAN, ACL (Standard & Extended), QoS, Port-Channel, Route-map, PBR, SVI, IP Routing, Port-monitoring/mirroring.
WIRELESS TECHNOLOGY:
Hands-on Knowledge and working experience of Cisco Wireless Controllers, AP (Lightweight and Autonomous - All Models), FlexConnect, HA/SSO, ACL, Routing, WAP Groups
NEXUS SWITCHES:
Hands-on Knowledge and working experience of VRF, VRF-Leaking, Spine-Leaf, VPC, FEX, VDC, OTV, VxLAN, FCoE, Fiber Channel
Hands-on Knowledge and working experience on Cisco 1900, 29xx, 35xx, 37xx, 38xx, 45xx, 65xx series switches; NEXUS 9K, 7K, 5K, 2K; Cisco WLCs: 3650, 5760, 3850, 25xx, 55xx, 8500 series and WISM2; Cisco APs: Aironet 1142, 1242, 1815, 1830, 1850, 2602, 27xx, 2800, 3800, 9xxx series
WAN / ROUTING TECHNOLOGIES:
Hands-on Knowledge and working experience of eBGP, iBGP, OSPF, IP SLA, Route-map, ACL, Prefix-list, Static Routing, Route Re-distribution, MPLS, ILL, EIGRP, RIP Advantages.
FIREWALLS:
IPv4 Policy, Routing (Static), Zones, Nating, Public IPs, IPv6
MONITORING TOOLS:
PRTG, Cisco Prime, NimSoft, HP NNMi, SolarWinds, What'sUpGold, NetBrain, OpsRam or any other tools
CENTRAL SERVICES:
Knowledge of DNS/DHCP, NAT, IPSEC/GRE VPN, VMs, ISE, TACACS, NAC, Proxy.
ITSM Tool:
Service Now, BMC Remedy
Understanding of: Knowledge of Incident Management, Problem Management,
Change Management Process, and ITIL Compliance. Documentation Experience using tools like Visio, PPT, Excel, Word, Acrobat pro
ROLES & RESPONSIBILITIES:
- Ensure to close the tickets (Request, Incidents, Tasks, ITCHG, PBI, KB) in adhere SLA Time
- Providing Guidance to L1 team to process the Tickets
- Adhere the Compliance & Quality on Tickets
- Participation in Bridge calls/MI to troubleshoot the critical issues
- Ability to work with different vendors
- Working with different regions of clients for day to day Network issues, flexible in work timings
- Working on medium/Major Network Projects
- Co-ordination with different teams to resolve the Connectivity issues
- Participating in CAB (Change Advisory oard) and presenting Change Requests; also, doing PIR (Post Implementation Review) for each changes and publish in report.
- Participating, driving MIM and preparing RCA in PB Management.
- Part of ARB (Architecture Review Board)/Engineering/Project team (internal and customer) for new design discussion, assessing and mitigating the risk.
- Providing inputs on the in-scope IT landscape for enhancement
- Leading / Driving the Technical discussion / reviews such as capacity planning, Risk reviews, major change planning, RCA, DR Drills
- Owning the Major incidents and Project task for respective tower / domain
- Providing inputs and assistance in technical changes such as Technology refresh, Migrations, New implementation / Roll out
- Perform analysis based on trend reports, capacity reports etc for in-scope IT landscape.
- Provide inputs for fine tuning / enhancement with impact analysis of the fine-tuning changes.
- Discussion with OEM / Vendor / Suppliers for performance improvement.
- Record and track the improvement / fine-tuning
- 24X7 monitoring of the Site availability and for any faults (like router outages,link outages, exceeding set thresholds).
- 24X7 Switch, Router, LB, Link availability monitoring.
- Configuring thresholds for Switch, Router CPU usage, & memory usage
- Performing Switch, Router, port, VLAN configurations
- Monitor Switch, Router CPU / memory usage.
- Monitor Switch, Router Port Status of uplink and other critical interfaces.
- Monitor and control configuration aspects like IP address, subnet mask, DNSsettings, etc.
- Alarm generation, handling and filtering
- Link Bandwidth utilization
- Incident and Request Services monitoring
- Addition & deletion of new locations and devices in network monitoring tool
- Request Fulfillment Management
- Switch, Router, Link troubleshooting and recovery in case of any outage
- Back-up link availability testing and monitoring
- Trend based consultancy based on historical data samples and Capacity Planning.
- Providing selective resource access by configuring suitable access list on the switch.
- Configuring authentication protocols that are available in Cisco IOS (like AAA) if any available
- User Account Management: Configuring user authentication through TACACS or RADIUS servers if any available in the customer environment
- Hardening of network devices
- Device Configuration management.
- Load Balancer configuration management, IOS Upgrade, Cisco Switches Stacking, Non-Cisco Switching and wireless products exposure.
- Configure Real and virtual Links/Servers, Interface enable / disable
- QoS, Policy Based Routing configurations
- Configuring Dynamic Routing Protocols.
- Configuring NAT
- Monitor/ analyse and fix problems due to Memory and CPU utilization and errors
- Carry out comprehensive problem analysis and ensure resolution on time.
- Co-ordinate with vendors for Hardware related issues, TAC support and Hardware replacements.
- Device Availability Report
- Config Backup Management.
- Vendor/OEM Coordination (raising TAC, working with Active-passive team)
- configuration of PE link device management & configuration at branches
- Generation of Reports like Performing Switch, Router, Load Balancer Appliance Availability Report, CPU utilization Report, Capacity Planning Report and Trend Analysis Report.
- Configuration & management of switches and controller devices
- Incident / Request Fulfillment / Change management / MI - Major Incidents Management
- Implement privilege rights based on user rights for controlled access.
- Implement encrypted password management mechanisms on all supported devices
- Ensure security against asynchronous terminals, such as console terminals and from integrated modem line.
- Preparation of RCA for Major Incidents
- Repeat Incident / Alert Analysis
- Updation and maintenance of FMEA (Failure Mode Effect Analysis), Availability, Capacity management
- Risk Analysis, Maintaining Risk-Register and mitigation planning
- Continual Service Improvement Planning and executions
- Planning and execution of DR Drills based on availability of DR setup and recovery procedures
- Preparing, maintaining and Updation of SOP/SIP and Knowledge Base
- Creating, Maintaining and Updating Infra Documents - HLD, LLD, Architecture, DC Diagrams, Physical connectivity and Logical traffic flow (end-to-end)
