Role Overview
The Retail Operations Manager is responsible for overseeing daily store operations, driving sales growth, ensuring excellent customer service, and managing inventory and staff performance across all product categories.
Key Responsibilities Store Operations
- Manage day-to-day retail operations of the showroom
- Ensure proper display and merchandising of all products (tiles, sanitaryware, electricals, etc.)
- Maintain store cleanliness, organization, and visual standards
- Monitor opening/closing procedures and compliance
Sales & Business Growth
- Achieve monthly and yearly sales targets
- Plan and execute promotional campaigns, offers, and seasonal sales
- Upsell and cross-sell across categories (e.g., tiles + sanitary + fittings)
- Analyze sales reports and identify growth opportunities
Team Management
- Supervise, train, and motivate sales staff
- Allocate duties and manage staff schedules
- Monitor staff performance and provide regular feedback
- Ensure excellent customer handling and conversion
Inventory & Stock Control
- Monitor stock levels and ensure availability of fast-moving items
- Coordinate with purchase team/suppliers
- Handle stock audits and minimize wastage or loss
- Ensure proper inward/outward stock entries in system (e.g., Tally)
Customer Experience
- Ensure high levels of customer satisfaction
- Handle customer complaints and resolve issues promptly
- Build long-term relationships with customers, contractors, and builders
- Encourage and monitor Google reviews and customer feedback
Financial & Reporting
- Monitor daily sales, cash flow, and billing accuracy
- Ensure proper invoicing and documentation
- Prepare daily/weekly/monthly reports for management
- Control expenses and improve profitability
Vendor & Product Management
- Coordinate with suppliers and brands
- Ensure latest product availability and pricing updates
- Monitor competitor pricing and market trends
Key Skills Required
- Strong leadership and team management skills
- Excellent communication and customer handling ability
- Sales-driven and target-oriented mindset
- Knowledge of retail operations and inventory management
- Familiarity with products (electrical, plumbing, tiles, paints, etc.)
- Basic computer knowledge (Tally, Excel, billing software)
Qualifications
- Bachelor’s degree / Diploma (Business, Retail, or related field preferred)
- 3–5 years experience in retail management (hardware/building materials preferred)
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
