* Handle and resolve *customer queries, requests, and service-related issues*.
* Coordinate with *customers, internal teams, technical teams, vendors, and other stakeholders*.
* Create, track, update, escalate, and close tickets within defined timelines.
* Monitor *open and pending tickets* and provide regular status updates to customers.
* Understand customer issues and communicate them clearly to the relevant technical teams.
* Follow *SOPs, escalation matrix, and defined support processes*.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
