We are a global healthcare company helping patients worldwide access affordable medicines.
We are looking for a Customer Support & Operations Executive (International Customers) to manage customer communication and online patient communities.
This is a full-time, office-based role in Agra.
Key Responsibilities
1. Customer Support & Lead Management
- Reply to patient queries via WhatsApp and email in a timely and polite manner
- Follow up with patients for pending information or documents
- Maintain and update leads in CRM (Zoho)
- Request feedback and reviews from delivered customers
2. Community Management
- Invite customers to join Facebook support groups
- Moderate groups and respond to basic queries
- Encourage patients to share stories or testimonials
3. Newsletter Support
- Help organize common patient questions for newsletters
- Monitor monthly newsletter distribution
4. Website Support (Occasional)
- Add new products on Shopify as per given format
5. Sending Email and Linkedin messages to prospects.
Required Skills & Profile
- Good written English communication
- Comfortable using WhatsApp, email, Facebook
- Basic computer skills (Google Sheets / Excel)
- Patient, polite, and empathetic nature
- Organized and responsible
Preferred Background (Not Mandatory)
- Experience in healthcare / hospital / pharmacy / customer support
- Graduates in B.Com / BBA / BA / B.Sc / Pharmacy preferred
Freshers with good English and learning attitude are welcome.
What We Offer
- Stable full-time role
- Training and clear processes
- Friendly work environment
- Opportunity to grow in healthcare operations
Please apply only if you are comfortable working in an office in Agra and handling patient communication.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Application Question(s):
- We require grammatically correct 'written' English for this role. Do you have good written English (without using AI)? Please reply in Yes/No
- Do you live in Agra? Please reply in Yes/No
- Do you have experience in customer service role in Healthcare or Education or Hospitality industry? If yes, how many years of experience in any of the three industries? Please explain in detail. The answer to this would be one of the most important deciding factors.
Experience:
- CRM software: 1 year (Required)
- Customer service role: 1 year (Required)
Work Location: In person
