Handle inbound and outbound calls related to admissions and course inquiries.
Counsel prospective students and parents regarding University programs, admission procedures, eligibility criteria, and career opportunities.
Provide accurate information about courses, fee structure, schedules, and University policies.
Maintain and update inquiry records, follow-ups, and student databases.
Coordinate with internal departments regarding admission and counselling activities.
Draft and manage correspondence through emails, letters, and other communication channels independently.
Assist in organizing admission drives, counselling sessions, orientations, and promotional activities.
Ensure timely follow-up with prospective students and maintain positive engagement.
Prepare reports and maintain records using ERP systems and MS Office applications.
Support administrative and coordination activities as assigned by the management.
Candidates should possess strong communication and coordination abilities along with a professional approach towards students, parents, and stakeholders. Training in counselling will be an added advantage.
