About the Role
We are looking for a proactive and detail-oriented IT Support Executive to join our IT team as a Level 1 support resource. You will be the first point of contact for all IT-related issues raised by employees on the ground — ensuring timely resolution, accurate asset tracking, and a seamless day-to-day technology experience across the office.
Key Responsibilities
Hardware & Floor Support
-
Provide L1 on-site hardware support for desktops, laptops, printers, and peripherals
-
Diagnose and resolve hardware issues raised by employees on the floor
-
Coordinate with vendors or L2 team for issues beyond L1 resolution scope
-
Ensure all hardware is functional and properly set up at employee workstations
Asset Management
-
Maintain accurate records of all IT assets including laptops, accessories, and peripherals
-
Handle asset assignment for new joiners and recovery during employee exits
-
Track and document damages, repairs, and replacements
-
Conduct periodic physical audits to reconcile the asset inventory
Networking & Connectivity
-
Troubleshoot and resolve basic network and internet connectivity issues
-
Support LAN and Wi-Fi access for employees and flag recurring issues to L2
-
Coordinate with ISPs or network teams for outage resolution
-
Assist with basic network configuration and access setup for new users
Ticket Management
-
Log, track, respond to, and close all L1 support tickets within defined SLAs
-
Ensure all tickets are updated with resolution notes before closure
-
Escalate unresolved tickets to L2 within the stipulated timeframe
-
Maintain a clean and up-to-date ticket queue at all times
Requirements
Qualifications & Experience
-
Bachelor's degree in IT, Computer Science, or a related field
-
0–2 years of experience in IT support or helpdesk roles
-
Familiarity with Windows OS environments
-
Basic understanding of networking concepts (LAN, Wi-Fi, TCP/IP)
-
Experience with ticketing tools such as Freshservice, Jira, or Zendesk is a plus
Skills & Competencies
-
Strong troubleshooting and problem-solving ability
-
Good communication and interpersonal skills
-
Ability to manage multiple requests simultaneously
-
High attention to detail for asset tracking and documentation
-
Willingness to work on-site and provide floor support
