Gate, Documentation & Weighbridge Operations
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Oversee daily activities related to gate management, cargo documentation, and weighbridge operations.
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Ensure accurate and timely Gate-In/Gate-Out entries for all cargo and vehicles, including scanning and recording of PN-95, ODC, Reefer, Seal Numbers, etc.
System Operations
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Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System).
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Ensure all activities are correctly captured in systems with zero error.
Reports & MIS
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Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
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Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
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Ensure systematic record maintenance in OneDrive and local storage.
Customer Service
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Handle counter-based documentation and billing queries with prompt resolution.
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Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy.
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Ensure high customer satisfaction through professional and proactive service.
Department Coordination
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Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow.
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Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks
