Job Summary:
A Client Relationship Executive is responsible for developing, managing, and strengthening relationships with clients to ensure high levels of customer satisfaction and business retention. The role involves understanding client needs, providing solutions, resolving concerns, and serving as a key link between clients and the organization.
Key Responsibilities:
- Build and maintain strong, long-term relationships with clients.
- Act as the primary point of contact for client queries and concerns.
- Understand client requirements and coordinate with internal teams to deliver solutions.
- Ensure timely and effective resolution of client issues.
- Conduct regular follow-ups to assess client satisfaction and service quality.
- Identify opportunities for account growth, renewals, upselling, and cross-selling.
- Prepare client reports, presentations, and business reviews.
- Monitor client accounts and ensure adherence to service agreements.
- Maintain accurate records of client interactions in CRM systems.
- Contribute to client retention and business development initiatives.
Pay: ₹9,639.50 - ₹30,000.00 per month
Language:
Location:
- Thrissur, Kerala (Thrissur) (Required)
Work Location: In person
