- Base Location Pune
- Work Environment Canadian US shift 18 30 03 45
- Base Location Pune
- Work Environment Canadian US shift 18 30 03 45
- Broad Overview of the Client
- The client is a Canadian multinational investment bank and financial services company
- It is one of the top 10 banks in Canada and the US
- They offer various services in the Retail Wealth and Procurement space
- Job Responsibilities
- Plans and monitors the resource deployment Team Size Span Shift Utilization Skill sets technology rollout and ongoing monitoring for specific process es in order to ensure budget pricing assumptions compliance Communicate with customer stakeholders on day to day operational items
- Identifies training need for TLs reviews training plans created by the TLs for their teams and monitors training implementation for the specific process es in order to ensure competency development across domain operations and behavioral
- Reviews the service quality plan including the quality control assurance and improvement in order to create a comprehensive quality program for the specific process es
- Signs off the scorecard for direct reportees Creates KRAs for team
- Implements career development succession plan for the direct reports Implements career development methodology for team in specific process es
- Handles level 2 3 escalations with process owners forms informal networks within the client organizations anticipates and plans for future challenges issues with the process
- Supports the TL in the ideation process and guides implementation IN ORDER TO meet client and internal commitments on a continuous basis
- Implements corrective actions based on review Monitors and controls billing losses reduces buffer in order to meet financial objectives
- Creates the improvement plan in discussion with the customer to enhance customer satisfaction
- Technical Competencies
- Must have working Experience on Banking Domain or US Canadian Mortgage pref
- Ability to manage people set expectations and review progress
- Excellent communication skills
- Should be comfortable working long hours to meet deadlines
- Strong Customer Service Skills
- Should have good analytical skills and have the ability to make decisions based on the situation
- Willingness to work in multiple shifts
- Displays inclination to make specific changes in work methods or systems to improve performance beyond agreed standards
- Work experience Education Qualification Soft skills
- Graduate from any stream
- Master s degree in business administration or business management is also acceptable
- Minimum of 9 years of experience with an experience of handling team span of 70 80
India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking
