About the Role
We are looking for an energetic, customer-focused, and highly organized Tour Coordinator to join our growing Operations team. This role offers excellent career growth opportunities for individuals who are passionate about travel, tourism, customer experience, and tour management. The ideal candidate will be responsible for coordinating and leading tour groups, ensuring smooth tour operations, and delivering memorable travel experiences while representing the company with professionalism.
Key Responsibilities
- Coordinate and manage domestic and international tour operations from departure to completion.
- Accompany tour groups and ensure a safe, enjoyable, and well-organized travel experience.
- Act as the primary point of contact for guests throughout the tour.
- Deliver clear tour briefings, presentations, and destination information.
- Coordinate with hotels, transport providers, restaurants, local guides, and other travel partners.
- Ensure all tour itineraries are executed efficiently and resolve operational issues promptly.
- Build positive relationships with customers and provide exceptional service throughout the journey.
- Capture high-quality photos and videos during tours for social media and marketing purposes.
- Assist the Marketing & Media team by providing engaging travel content from destinations.
- Collect customer feedback and prepare post-tour reports with observations and recommendations.
- Ensure company policies, safety guidelines, and service standards are followed during every tour.
- Support the Operations team in planning and improving future tour experiences.
Required Skills & Qualifications
- Excellent communication, presentation, and interpersonal skills.
- Passion for travel, tourism, and customer service.
- Strong leadership and group management abilities.
- Ability to confidently guide and manage tour groups.
- Basic photography and videography skills.
- Ability to capture engaging travel photos and videos suitable for social media.
- Good organizational, problem-solving, and time management skills.
- Ability to remain calm and handle unexpected situations during tours.
- Basic computer knowledge and proficiency in Microsoft Office and Google Workspace.
- Willingness to travel frequently, including weekends, holidays, and extended tours.
Preferred Candidate Profile
- Bachelor's degree in Tourism, Hospitality, Travel Management, Business Administration, or any related field.
- 1–3 years of experience in Tour Coordination, Tour Operations, Hospitality, Customer Service, or Travel Management (Freshers with excellent communication skills and a passion for travel are encouraged to apply).
- Fluency in Malayalam and English is required; Hindi or additional languages will be an added advantage.
- Strong interest in travel planning, destination knowledge, and customer engagement.
- Positive attitude, adaptability, self-motivation, and willingness to learn.
Why Join Us?
- Stable career opportunity in a growing travel and tourism organization.
- Opportunity to travel and explore exciting destinations.
- Professional and supportive work environment.
- Clear career progression and leadership opportunities.
- Continuous learning, travel exposure, and skill development.
- Performance-based incentives and recognition programs.
How to Apply
Interested candidates can apply directly through Indeed or share their CV via:
Email: [email protected]
WhatsApp / Call: +91 9946900848
Pay: ₹1,000.00 - ₹2,000.00 per day
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Paid time off
Work Location: In person
