Job Description
We are looking for a customer-focused and well-spoken Telecaller to manage patient inquiries, appointment bookings, follow-up calls, and CRM activities. The ideal candidate should have prior experience in the diagnostic or healthcare industry and possess good knowledge of diagnostic tests and patient handling.
Key ResponsibilitiesPatient Interaction
- Attend incoming calls professionally and courteously.
- Handle patient inquiries regarding diagnostic tests, health packages, pricing, preparation, report availability, and centre timings.
- Book, modify, and confirm appointments for laboratory tests and health check-up packages.
- Coordinate home sample collection requests and provide necessary instructions.
CRM & Follow-ups
- Maintain accurate patient records in the CRM system.
- Conduct follow-up calls for appointments, health packages, report collection, and patient feedback.
- Contact previous patients for preventive health check-up reminders and promotional campaigns.
- Maintain proper call logs and update patient interactions in the CRM.
Coordination
- Coordinate with laboratory staff, phlebotomists, and front office teams for smooth patient service.
- Escalate patient complaints or service issues to the concerned department promptly.
- Ensure timely communication regarding report delivery and service updates.
Sales Support
- Explain available health packages and recommend suitable diagnostic services based on patient requirements.
- Generate leads through follow-up calls and convert inquiries into bookings.
- Achieve assigned call quality and appointment conversion targets.
Eligibility
- Graduate preferred.
- Higher Secondary (12th Pass) with relevant experience may also be considered.
Experience
- Minimum 1 year of experience in a diagnostic centre, pathology laboratory, hospital, or healthcare call centre is preferred.
- Freshers with excellent communication skills may be considered.
Required Skills
- Good communication skills in English, Hindi, and the local language.
- Pleasant telephone etiquette and customer service orientation.
- Basic knowledge of diagnostic tests, sample collection requirements, and health check-up packages.
- Familiarity with CRM software and basic computer applications (MS Excel, MS Word, Email).
- Ability to work in a fast-paced healthcare environment.
- Good listening, problem-solving, and interpersonal skills.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
