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1- Position Title
Senior Analayst.
2- Main Mission
Ø Managing trade finance client interactions (email and telephone) for all Trade transactions from Back office in India.
Ø Strong customer oriented / Well versed in client interactions / managing relationships with a client centric approach
Ø Co-ordinate/work closely with the Front office & Relationship managers (Onshore)
Ø Work closely with Middle office unit (Onshore)
Ø Be able to work closely with Back office team in meeting the client requirements / expectations
Ø Knowledge on IMEX application would be an advantage.
Ø Fully aware of the below trade cycle/flow of transactions, thus enabling/guiding the clients in handling TRADE Transactions
- Export LC processes (Advising, Amendment, Confirmation, Transfer, and Assignment of proceeds, Negotiation, Document Scrutiny, LC Forfaiting, LC discounting, FX Loans, Reimbursement Claims and payments)
- Import LC processes (Issuance, Amendment, Negotiation, Document Scrutiny, and Import Financing (Trust Receipt Loans), Reimbursement authorization, honor and Acceptance & Payments.
- Documentary and Clean Collections (Lodging Bills, Acceptance and Payments.)
- Letter of Guarantee (Issuance, reissuance and Amendment of L/G’s including SBLC (Stand by Letter of Credits), Invocation/claims
3- Main responsibilities
Your main responsibilities are to:
1. Manage Asian client interactions (email and telephone) from TRA Back office
2. Handling Letter of credit transactions and collection ( Exports & Imports) and Guarantees/SBLC.
a. Authorizing LC transactions like Advising, Issuance, Amendments, and Negotiations & Settlements
b. Double checking of Document examinations done by the processors and advising the discrepancies ( if required)
c. To handle Transfers LC, Confirmations, Financing - LC Forfaiting, LC discounting, Trust Receipt Loans, FX Loan (Booking and settlement of Foreign currency Loan related to L/C & D/C financing).
d. Authorizing Imports and export collections transactions.
e. Authorizing Letter of Guarantee ( Issuance, reissuance and amendment of LG’s and SBLC)
f. To handle compliance and sanctions related issues.
g. Ability to handle all types of SWIFT Messages.
3. Work flow coordination, queue management & client communication
4. Maintaining the SLA’s as required by the Client on timeliness & quality.
5. Managing Escalation / clarifications (i.e. addressing technical queries, discrepancies within team and from client)
6. Maintain the book of operational procedures and Special practices updated
7. Reports & Training
a. Produce regularly reports on operational activities (quality and quantity) i.e. daily / weekly production reports, monthly KPI dashboards, etc.
b. Training the process and procedures and regular updates to team members
8. Managing the team shift schedule, team attendance, logistics on a daily basis.
4- Required competencies
Application of the Group values ( Team Spirit, Innovation, Responsibility and Commitment) in your day to day job with your team members and clients, the position also requires following specific competencies.
Technical / Functional skills
- At least 3-4 years of experience and in-depth knowledge in Trade Finance Operations
- Exposure towards Asian market is preferable
- Good knowledge of office automation tools (advanced in Excel (Pivot table), medium in Power point
- Knowledge of UCP, URR, ISBP, URDG, ISP and URC (Latest version).
- Working knowledge in TC IMEX would be preferred.
- Knowledge in Compliance regulations ( Anti-boycott languages, Anti-Money laundering, and OFAC - Office of the Foreign Asset Control )
Behavioral competencies
- Strongly customer oriented, able to speak to clients, understand issues and provide on the spot solutions
- Willing to work with various shifts (especially in Asian timing)
- Demonstrates organisation and planning skills
- Excellent written and oral communication skills
- Analytical skills and process oriented
- Strong motivation & interpersonal skills
- Ability to work under pressure and work as part of the team
- Should possess Lead by example attitude
