Company Overview: Tracknovate Mobile Resource Management provides GPS vehicle tracking systems designed to enhance the efficiency of freight transport through advanced fleet monitoring and tracking solutions. Our platform is tailored for professionals who aim to optimize operations and achieve superior performance. Committed to innovation, we enable smarter resource management by offering reliable and robust solutions for logistical challenges.
Role Description:
We are looking for a Technical Support Executive to provide first-level technical assistance for our GPS tracking and fleet management solutions. The role involves troubleshooting device and software issues, assisting customers, and ensuring smooth system usage.
Key Responsibilities:
- Provide technical support for GPS devices, tracking software, and mobile applications
- Diagnose and troubleshoot basic hardware, network, and application issues
- Assist customers with installation, configuration, and usage of products
- Handle inbound customer queries via calls, email, or chat
- Escalate complex issues to the technical team and follow up for resolution
- Maintain issue logs and update CRM systems
- Guide customers on dashboards, reports, and system features
- Ensure timely resolution and customer satisfaction
Qualifications:
- Basic understanding of networking, GPS systems, or IoT (preferred).
- 1 to 2 years of experience would be required.
- Bachelor’s degree in Engineering, IT, or related field (B.Tech, BCA, B.Sc. IT preferred)
- Strong troubleshooting and analytical skills.
- Good communication skills (English).
Pay: ₹18,000.00 - ₹22,000.00 per month
Education:
Experience:
- Advanced MS Excel: 1 year (Required)
Language:
Location:
- Indore, Madhya Pradesh (Required)
Work Location: In person
