Job Summary
We are looking for a proactive and organized CSR Manager / Customer Support Manager to oversee the daily operations of our customer support team. The ideal candidate will ensure smooth day-to-day workflow, monitor team performance, follow up on pending tasks, prepare operational reports, and maintain high standards of customer service. This role requires strong leadership, communication, and problem-solving skills.
Key Responsibilities
- Manage and supervise the daily operations of the Customer Support team.
- Assign, monitor, and follow up on daily tasks to ensure timely completion.
- Prepare and submit daily, weekly, and monthly performance reports.
- Coordinate with internal departments to resolve operational issues.
- Monitor team productivity, attendance, and adherence to company processes.
- Conduct regular follow-ups with team members on pending work and action items.
- Ensure customer satisfaction by maintaining high-quality support standards.
- Identify process improvements to increase efficiency and service quality.
- Train, mentor, and motivate customer support representatives.
- Handle critical customer escalations and provide effective resolutions.
- Maintain documentation of support activities and operational metrics.
Required Skills
- Excellent verbal and written communication skills.
- Strong leadership and team management abilities.
- Good analytical and reporting skills.
- Ability to multitask and prioritize work effectively.
- Strong follow-up and organizational skills.
- Proficiency in Microsoft Excel, Google Sheets, and reporting tools.
- Customer-focused mindset with excellent problem-solving skills.
Qualifications
- Bachelor's degree in Business Administration, Management, or a related field.
- 4–8 years of experience in Customer Support, Customer Service, Operations, or Team Management.
- Previous experience leading a customer support or operations team is preferred.
What We Offer
- Salary: No Bar for the Right Candidate
- Five-day work week (Saturday & Sunday Off).
- Career growth opportunities.
- Supportive and collaborative work environment.
- Performance-based incentives and recognition.
Ideal Candidate
The ideal candidate is a responsible leader who can efficiently manage day-to-day operations, ensure timely follow-ups, maintain accurate reports, coordinate with cross-functional teams, and drive the customer support team toward achieving operational excellence while delivering outstanding customer service.
Pay: ₹40,000.00 - ₹70,000.00 per month
Benefits:
Work Location: In person
