Revision: 1.0: Date: 28-5-2026
Job Description.
Position-Cut Admin
Experience-8+years
Location-Remote
Roles & Responsibilities.
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Provide operational support for Network Migration, Deployment, and Implementation Projects.
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Manage multiple parties during Client Cut bridges, ensuring smooth transitions.
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Ensure adherence to Project Procedures by all teams involved in cut events.
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Escalate issues promptly to appropriate resources during Client cut bridges.
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Collaborate with Cut engineers to develop solutions for issues during Client Cut bridges.
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Produce detailed notes and concise hourly reports during scheduled Client cut events.
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Utilize ITIL Service Management practices in daily operations.
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Review schedules and Method of Procedures (MOPs) for all scheduled Client Cuts on a daily basis.
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Assist in the preparation and participation of weekly operations meetings for Managed Service Clients.
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Prepare operational reporting for Monthly and Quarterly meetings.
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Manage Infrastructure Services Escalation bridges effectively.
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Contribute to the creation of Root Cause Analysis for all Critical Incidents.
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Create and update documentation including Standard Operating Processes and Procedures.
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Work closely with Service Delivery Managers to complete operational tasks.
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Monitor SLA/SLT/SLO measurements daily to ensure compliance for assigned clients.
Qualifications:
Education:
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Associate’s Degree in Business, IT, or related field OR equivalent experience.
Certifications:
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ITIL certification is desirable.
Work Experience:
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3+ years of Cut Administration, Incident Management, or Crisis Management experience required.
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Experience in Network Migration, Deployment, and Implementation Projects.
Specialized Knowledge, Skills, and Abilities:
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Advanced Skills in MS Office applications including Excel, Word, and Outlook.
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Experience with ServiceNow and SharePoint is a plus.
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Ability to work independently and aggressively track incidents.
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Excellent documentation skills and attention to detail.
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Strong communication skills, both written and verbal, with the ability to present effectively.
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Ability to effectively manage multiple conversations simultaneously.
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Exposure to technology projects and project management.
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Strong problem-solving and research skills.
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Ability to work in a team environment effectively.
