We are looking for a motivated and customer-focused Customer Relationship Executive (CRE) to handle telecalling activities for our Honda service department. The candidate will be responsible for contacting customers, scheduling service appointments, following up on pending services, collecting customer feedback, and maintaining strong customer relationships.
Key Responsibilities
- Make outbound calls to customers for service reminders and appointment bookings.
- Follow up with customers whose vehicles are due for periodic maintenance or service.
- Contact customers regarding pending, overdue, or recommended vehicle services.
- Coordinate with the service team to schedule customer appointments.
- Follow up with customers after service completion and collect feedback.
- Handle customer queries, concerns, and complaints professionally over the phone.
- Inform customers about service offers, campaigns, and promotional activities.
- Maintain accurate customer records, call reports, and follow-up details.
- Ensure timely follow-up and improve customer retention and satisfaction.
- Coordinate with Service Advisors and management for resolving customer concerns.
- Achieve daily and monthly calling, appointment booking, and customer satisfaction targets.
Required Skills & Qualifications
- Good communication skills in English and the local language.
- Pleasant and professional telephone etiquette.
- Basic knowledge of automobiles and vehicle service is preferred.
- Ability to handle customer complaints patiently and professionally.
- Good follow-up and relationship-building skills.
- Basic computer knowledge, including MS Office and CRM systems.
- Ability to work in a target-oriented environment.
Experience
- Freshers and experienced candidates may apply.
- Experience in customer service, telecalling, BPO, or the automobile industry will be an added advantage.
Pay: ₹21,000.00 - ₹28,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
