Lead and manage end-to-end implementation projects for Zoho-based solutions, coordinating cross-functional delivery teams and acting as the primary client-facing contact. Role focuses on delivering projects for international clients (Canada, USA and other markets) and driving success measured by on-time delivery, client satisfaction, project profitability, resource utilization, quality of deliverables, and client retention/expansion.
- Lead end-to-end implementation of Zoho solutions (Zoho CRM, Zoho Books, Zoho One, Zoho Creator, Zoho Desk) and custom integrations.
- Define project scope, objectives, deliverables, timelines, and success metrics.
- Create and maintain project plans, milestones, and resource schedules; ensure on-time, within-scope, within-budget delivery.
- Serve as primary point of contact for assigned clients; conduct discovery sessions and manage client expectations.
- Facilitate project review meetings, steering committees, and status calls.
- Collaborate with Zoho Developers, Functional Consultants, Accountants, and Business Analysts; assign tasks and remove project roadblocks.
- Coordinate testing, user acceptance testing (UAT), training, and go-live activities.
- Identify project risks, dependencies, and mitigation plans; monitor quality and escalate critical issues for timely resolution.
- Develop and improve project management frameworks, delivery standards, and promote best practices in governance and documentation.
- Support continuous improvement initiatives within the delivery team.
Pay: From ₹2,000,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid time off
- Work from home
Application Question(s):
- Do you have your own Laptop?
- Are you comfortable to work as per EST timezone i.e 2:30pm to 11:30pm as per IST?
Experience:
- zoho project manager: 5 years (Required)
Shift availability:
Work Location: Remote
