Jobs Roles & Responsibility
EMI Collection Management:
- Effectively manage and oversee the end-to-end EMI collection process.
- Monitor and ensure timely and accurate collection of EMIs from customers.
Customer Interaction:
- Communicate with customers in a professional and empathetic manner to discuss overdue payments and resolve payment-related issues.
- Provide assistance and guidance to customers in financial difficulties, exploring potential repayment plans.
Documentation and Record Keeping:
- Maintain accurate and up-to-date records of EMI collections, payments, and customer interactions.
- Prepare reports on EMI collection performance and present findings to management as required.
Team Collaboration:
- Collaborate with other departments, such as finance, sales, customer service, and legal, to streamline the EMI collection process.
- Work closely with team members to share insights and strategies for improving overall collection efficiency.
Qualifications:
Education: Bachelor’s degree in [relevant field] or equivalent practical experience.
Experience: Minimum of 2 years of experience in a collection background, with a focus on EMI collection.
Communication Skills:
● Excellent verbal and written communication skills.
● Ability to negotiate and persuade customers effectively.
● Should be confident in speaking with Senior CXOs.
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
