Job Responsibilities:
- Handle customer/student queries through calls, WhatsApp, and email.
- Assist students with course, admission, fee, and service-related queries.
- Make follow-up calls and ensure timely resolution of customer concerns.
- Maintain proper records of customer interactions in CRM.
- Coordinate with internal teams to resolve issues effectively.
- Work towards customer satisfaction and assigned daily/monthly targets.
- Achieve call, follow-up, conversion, and service-related targets as assigned.
Requirements:
- Graduate/Pursuing Graduation.
- 6Months –2+ years of experience in Customer Care, BPO, EdTech, or Sales preferred.
- Excellent Hindi & English communication skills.
- Target-oriented with a positive and convincing approach.
- Good problem-solving and follow-up skills.
- Comfortable working from office (WFO).
- Immediate joiners preferred.
Pay: ₹18,876.68 - ₹22,969.34 per month
Benefits:
- Flexible schedule
- Leave encashment
Experience:
- Customer support: 1 year (Required)
Language:
Location:
- Noida Sector 16, Noida, Uttar Pradesh (Required)
Work Location: In person
