Centre Manager – Patient Experience & Growth
Location: National Heart Institute, East of Kailash, New Delhi
Role Overview
We are looking for a highly driven and people-first professional to lead the front desk, patient experience, sales coordination, and marketing and promotional activities at our Gurgaon clinic. This role combines patient relations, front office operations, package sales, team coordination, and local marketing activities to help drive both patient satisfaction and clinic growth.
Key ResponsibilitiesPatient Experience & Relationship Management
- Manage the complete patient journey from appointment booking to follow-ups
- Ensure a warm, professional, and premium front desk experience
- Handle patient concerns, feedback, escalations, and relationship management
- Build long-term patient engagement and retention strategies
- Coordinate with doctors, therapists, and internal teams for smooth operations
Sales & Revenue Management
- Explain treatment plans, wellness programs, and clinic packages to patients
- Drive conversions for therapy packages and assessments
Front Desk & Operations
- Oversee appointment scheduling and clinic calendar management
- Manage billing, invoicing, payments, and basic administrative operations
- Ensure smooth day-to-day functioning of the centre
- Maintain clinic hygiene, ambience, and hospitality standards
Team Coordination
- Coordinate with doctors, therapists, and support staff
- Ensure operational discipline and high service standards
- Assist in training front desk and support staff on patient experience protocols
Desired Skills & Qualifications
- 2–5 years of experience in clinic management, hospitality, wellness, healthcare, or customer relationship roles
- Strong communication and interpersonal skills
- Sales-oriented mindset with confidence in handling consultations and packages
- Highly organized with strong multitasking abilities
- Comfortable using Google Sheets, CRM tools, and scheduling platforms
- Presentable, proactive, and patient-centric personality
Bonus If You Have
- Experience in healthcare, mental wellness, aesthetics, or luxury hospitality
- Experience managing patient/client retention programs
- Understanding of social media and on-ground promotions
What We Offer
- Opportunity to work in a fast-growing healthcare and wellness brand
- High ownership and leadership exposure
- Young, collaborative, and growth-focused work culture
What We Do At BetterPlace
Founded in 2024, BetterPlace is an end-to-end mental healthcare service provider with its first clinic at the prestigious National Heart Institute in New Delhi. BetterPlace is introducing three solutions to the biggest problems in India's mental healthcare ecosystem:
> Combining expert psychiatric and psychological care under one roof
> Focusing on faster recoveries by getting to the root of the problem (accurate diagnosis, and 100% personalised treatment plans)
> Clinically excellent yet compassionate care - that combines expertise and empathy, and also does not judge or discriminate
We treat people across age groups, genders, sexualities, geographies, and mindsets — treating all mental health conditions with equal care and clarity.
Who We Are
With BetterPlace, Co-Founders Pranjal Kanwar (Ex CEO - Carmudi Asia) and Pranav Mittal (Corporate Lawyer turned Entrepreneur, Harvard Law School, '18) are taking forward a 40-year legacy of successfully treating over 50,000 individuals at CIMBS Mental Hospital, founded by Dr Sunil Mittal, who is Head of Clinical Governance at BetterPlace.
Pay: ₹35,000.00 - ₹45,000.00 per month
Ability to commute/relocate:
- East of Kailash, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- This role involves regular client coordination, calling, and lead follow-ups. Are you comfortable handling both inbound and outbound calls on a daily basis?
- Are you comfortable working 6 days a week?
Experience:
- Front desk: 1 year (Preferred)
Work Location: In person
