We are looking for a Senior Content Writer with strong expertise in the BPO/ITES industry to lead content strategy, create high-quality thought leadership assets, and support marketing and sales through impactful storytelling.
Key Responsibilities
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Build and execute the content strategy aligned with BPO industry themes (CX, automation, collections, compliance, etc.)
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Write and edit blogs, case studies, whitepapers, website content, social posts, and press releases
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Develop thought leadership content tailored for senior decision-makers
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Convert technical/operational insights into strong business value messaging
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Collaborate with marketing, sales, delivery, and design teams for campaign support
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Optimize content for SEO and track performance using analytics tools
