Job Title: Technical Service Manager – UPS
Location: Bangalore
Experience: 5–6 Years
Department: Service & Technical Support
Employment Type: Full-Time
Job Summary
We are looking for an experienced Technical Service Manager – UPS to lead and manage the service operations for UPS systems. The ideal candidate should have strong technical expertise in UPS installation, commissioning, preventive maintenance, troubleshooting, team management, and customer relationship management.
Key Responsibilities
- Manage day-to-day service operations for UPS systems.
- Lead, mentor, and monitor a team of service engineers.
- Plan and execute installation, commissioning, preventive maintenance, and breakdown services.
- Ensure timely resolution of customer complaints and service requests.
- Diagnose and resolve technical issues related to UPS systems, batteries, and power backup solutions.
- Coordinate with sales, operations, and technical support teams for seamless project execution.
- Prepare service reports, root cause analysis (RCA), and monthly MIS reports.
- Monitor service KPIs such as response time, resolution time, and customer satisfaction.
- Ensure compliance with safety standards and company policies.
- Support AMC (Annual Maintenance Contract) customers and manage service schedules.
- Handle customer escalations and provide effective technical solutions.
- Maintain spare parts inventory and coordinate with the warehouse for stock availability.
Required Skills
- Strong knowledge of Online UPS, Offline UPS, Servo Stabilizers, Inverters, and Battery Systems.
- Expertise in UPS installation, commissioning, troubleshooting, and maintenance.
- Leadership and team management skills.
- Excellent customer handling and communication skills.
- Knowledge of electrical systems, power electronics, and safety standards.
- Ability to analyze technical issues and provide quick resolutions.
- Good reporting and documentation skills.
- Proficiency in MS Excel, Word, and service management tools.
Qualification
- B.E./B.Tech (Electrical/Electronics/EEE)
- Diploma in Electrical/Electronics (preferred with relevant experience)
Experience
- 5–6 years of experience in UPS service, maintenance, or technical support.
- Prior experience in managing a team of service engineers is preferred.
Preferred Candidate Profile
- Strong leadership and decision-making abilities.
- Willingness to travel for customer support and site visits.
- Ability to work under pressure and meet service SLAs.
- Customer-focused with excellent problem-solving skills.
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
Work Location: In person
