1. JOB PURPOSE
To manage the overall restaurant operations efficiently, ensuring excellent customer service, food quality, hygiene, staff performance, sales growth, and compliance with company policies and SOPs.
2. KEY RESPONSIBILITIES
Restaurant Operations
- Manage daily restaurant operations and ensure smooth workflow.
- Ensure proper opening, closing, and shift procedures.
- Monitor food quality, presentation, portion control, and service standards.
- Ensure compliance with company SOPs, food safety, and hygiene standards.
Staff Management
- Supervise, guide, and motivate restaurant staff.
- Prepare and monitor staff duty rosters and shift schedules.
- Monitor attendance, punctuality, grooming, and discipline.
- Conduct daily briefings and communicate targets and responsibilities.
- Identify training requirements and improve staff performance.
Customer Service
- Ensure professional and friendly customer service.
- Handle customer complaints and resolve issues promptly.
- Monitor customer feedback and take corrective action.
- Maintain high standards of customer satisfaction.
Sales & Cost Control
- Monitor daily sales and achieve assigned targets.
- Control food costs, wastage, and operational expenses.
- Monitor stock levels and coordinate with the inventory team.
- Ensure proper billing, cash handling, and POS procedures.
Hygiene & Safety
- Maintain cleanliness and hygiene across the restaurant.
- Ensure proper food storage, temperature control, and expiry checks.
- Conduct regular inspections of kitchen, dining, and storage areas.
- Ensure compliance with health and safety requirements.
Reporting
- Prepare and submit daily, weekly, and monthly operational reports.
- Monitor sales, wastage, customer complaints, staff performance, and stock issues.
- Report operational problems and incidents to management immediately.
3. KEY PERFORMANCE INDICATORS (KPIs)
- Sales achievement and revenue growth
- Customer satisfaction
- Food quality and service standards
- Food cost and wastage control
- Staff productivity and attendance
- Hygiene and safety compliance
- Inventory accuracy
- Customer complaint resolution
- Overall restaurant profitability
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
