Overall Purpose Of The Job
To lead and manage all Information and Communication Technology (ICT) operations at the Delhi site, ensuring 24/7 availability of infrastructure, applications, and communication systems. The role includes strategic planning, hands-on technical support, project leadership, and alignment with regional and corporate IT standards and policies.
Key Responsibilities
IT Operations & Infrastructure
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Ensure uninterrupted availability of network infrastructure, EPABX systems, and telecommunication services.
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Maintain secure, efficient, and cost-effective ICT systems in compliance with corporate and regional guidelines.
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Provide 24/7 support for hardware, software, and connectivity issues at Delhi site.
Technical Support & Development
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Troubleshoot hardware/software issues and resolve in-house application bugs.
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Translate user requirements into system specifications and deliver timely solutions.
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Participate in client-related activities to enhance service delivery through technology.
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Support cloud-based systems (e.g., AWS, FreeBSD), CRM platforms (e.g., SFDC), and Microsoft applications (O365, Teams, SharePoint)
Project & Performance Management
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Lead local IT projects in alignment with Group and APMEA Region IT strategies.
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Manage IT budgets and ensure timely resolution of issues.
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Report on IT status and performance to the APMEA Region office.
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Ensure adherence to corporate IT standards and project timelines
Administrative Management
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Promote cost-effective service delivery and continuous improvement.
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Ensure appropriate staffing levels to support 24/7 IT operations.
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Drive competency development through structured training programs, certifications, and on-the-job learning.
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Evaluate team performance and align skill development with emerging technologies and business needs
Communication & Collaboration
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Liaise with internal departments, regional offices, and external vendors.
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Foster teamwork and cross-functional collaboration.
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Maintain effective relationships with telecom and system suppliers.
Application Management
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Joint ownership of any local applications with local business stakeholders
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Support, maintenance and ongoing oversight of local applications
Job Profile
Required Skills & Knowledge
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Experience with Microsoft Windows, Azure, Linux, AIX environments.
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Network equipment management (Cisco, Catalyst, NetScreen).
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Cloud systems for e-commerce and call center applications.
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Programming in Visual Basic, Access, and web technologies.
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Strong understanding of networking and system architecture
Required Qualifications & Experience
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Bachelor’s degree in information technology or computer science from a reputed university.
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Minimum 8 years of hands-on ICT experience, including team leadership.
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Experience in fast-paced, service-oriented environments.
Required Languages
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Excellent written and spoken English
Travel Requirements
Occasional travel for client training and service review meetings
