Job Title: L1 Application Support Engineer
Department: IT Services
Location: Hyderabad
Work Mode: WFH (Night Shift)
Experience: 2-4 Years
Role Overview:
We are looking for an L1 Application Support Engineer with strong experience in handling tickets, providing application-level support, performing data corrections, and working on SQL Server queries. The candidate should have hands-on knowledge of SQL (Joins, DML, Stored Procedures, Triggers). Knowledge of .NET and C# will be an added advantage.
Key Responsibilities:
- Handle and resolve L1 support tickets using Freshservice (incident & service request management).
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Provide application-level support and troubleshooting for production issues.
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Perform data correction activities as per business requirement and approvals.
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Write, update, and optimize SQL Server queries for reporting and issue resolution.
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Work on SQL Server objects including:
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Joins
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DML operations (Insert/Update/Delete)
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Stored Procedures
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Triggers
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Identify recurring issues and suggest improvements to reduce ticket volume.
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Coordinate with internal teams (Dev / QA / DB) for escalations and resolution.
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Maintain proper ticket documentation, root cause notes, and resolution steps.
Required Skills & Qualifications:
- 2+ Experience in ticketing tool (mandatory / preferred).
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Strong hands-on experience in SQL Server:
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Joins, DML, query updates
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Stored procedures, triggers
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Good understanding of application support process and SLA handling.
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Basic understanding of production support, incident management, and troubleshooting.
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Strong communication skills (ticket updates, user coordination).
Preferred Qualification:
- Knowledge of .NET and C#
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Basic understanding of debugging and application logs
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Exposure to ITIL practices (Incident/Problem/Change Management)
