The Liaison Officer will be responsible for establishing and maintaining effective coordination between the Company and external stakeholders, including government departments, regulatory authorities, service providers and other relevant agencies. The role will ensure timely follow-up of approvals, licences, statutory matters, documentation and official communications.
Key Responsibilities1. Government & Regulatory Liaison
- Liaise with relevant government departments, local authorities and regulatory bodies.
- Coordinate for applications, registrations, licences, renewals and approvals.
- Follow up on pending submissions and statutory matters.
- Maintain effective professional relationships with external authorities and stakeholders.
2. Documentation & Compliance Support
- Coordinate the submission of required documents to government and regulatory authorities.
- Maintain records of licences, registrations, approvals and official correspondence.
- Track expiry dates and ensure timely renewal of licences and certificates.
- Assist internal departments in obtaining necessary approvals and permissions.
3. External Coordination
- Act as a point of contact between the Company and external agencies.
- Coordinate with consultants, service providers and other third parties.
- Represent the Company for routine official meetings and follow-ups, as authorised by Management.
- Ensure timely communication and resolution of external coordination matters.
4. Follow-up & Relationship Management
- Regularly follow up on pending applications, approvals and official requests.
- Maintain a tracker of all ongoing liaison activities and their status.
- Escalate delays or critical issues to the concerned Management team.
- Build and maintain professional relationships with relevant stakeholders.
5. Internal Coordination
- Coordinate with departments such as HR, Finance, QA, Administration, Manufacturing and Regulatory Affairs for documentation and information requirements.
- Ensure timely collection and submission of required documents.
- Provide regular updates to Management on pending matters.
6. Reporting
- Maintain an updated Liaison & Compliance Tracker.
- Prepare weekly/monthly status reports on applications, approvals and pending matters.
- Maintain records of meetings, communications and follow-up actions.
Key Performance Indicators (KPIs)
- Timely completion of applications and approvals
- Timely renewal of licences and registrations
- Number of pending matters successfully closed
- Turnaround time for follow-ups
- Accuracy and completeness of documentation
- Compliance with renewal timelines
- Effectiveness of coordination with external authorities
- Maintenance of liaison and approval trackers
Qualification & Skills
Qualification:
- Graduate in any discipline.
- Degree/diploma in Business Administration, Law, Public Administration or related field will be an advantage.
Skills:
- Excellent communication and interpersonal skills
- Strong follow-up and coordination abilities
- Knowledge of government/regulatory processes
- Good documentation and record-management skills
- Ability to handle multiple stakeholders
- Proficiency in MS Office
- Professional representation and relationship-management skills
- Knowledge of local language(s) is an advantage
Preferred Experience
Experience in liaisoning with government departments and regulatory authorities, preferably in pharmaceuticals, biotechnology, diagnostics, healthcare, manufacturing or related industries.
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
