Job Summary
We are seeking an experienced and dynamic General Manager to oversee the overall operations of a premium hotel and banquet facility. The ideal candidate will be responsible for managing day-to-day operations, driving revenue growth, ensuring exceptional guest experiences, and leading a high-performing team while maintaining operational excellence and profitability.
Key Responsibilities
Operations Management
- Oversee the daily operations of the hotel, banquet facilities, restaurant, and related departments.
- Ensure smooth coordination among Front Office, Housekeeping, Food & Beverage, Sales, Security, and Maintenance teams.
- Establish and implement operational policies, procedures, and service standards.
Guest Experience & Relations
- Ensure the highest level of guest satisfaction and service quality.
- Address guest concerns and complaints effectively and professionally.
- Build and maintain strong relationships with guests, corporate clients, and event organizers.
Banquet & Event Operations
- Supervise weddings, social events, corporate functions, conferences, and other banquet activities.
- Ensure flawless event planning, coordination, and execution.
- Work closely with clients to understand requirements and deliver exceptional experiences.
Financial & Revenue Management
- Prepare and manage annual budgets and financial forecasts.
- Monitor revenue performance, expenses, and profitability.
- Implement strategies to maximize hotel occupancy and banquet sales.
- Ensure effective cost control while maintaining service quality.
Team Leadership & Human Resources
- Recruit, train, mentor, and manage departmental heads and staff.
- Conduct performance evaluations and employee development programs.
- Promote a positive, professional, and productive work culture.
Sales & Business Development
- Develop and execute strategies to increase occupancy, event bookings, and revenue.
- Build relationships with travel partners, corporates, wedding planners, and event organizers.
- Identify new business opportunities and market trends.
Compliance & Facility Management
- Ensure compliance with all legal, health, safety, and hospitality regulations.
- Maintain the property, facilities, and equipment to the highest standards.
- Ensure safety and security procedures are followed at all times.
Qualifications
- Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
- MBA or relevant hospitality certifications will be an added advantage.
Experience
- Minimum 8–12 years of experience in hotel and hospitality operations.
- At least 3–5 years of experience in a senior management role.
- Proven experience in managing hotel operations, banquets, weddings, and events.
Required Skills
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Financial planning and budgeting expertise.
- Revenue management and business development skills.
- Strong guest relations and customer service orientation.
- Event and banquet management expertise.
- Proficiency in Microsoft Office and hotel management systems.
- Excellent problem-solving and decision-making capabilities.
Pay: ₹100,000.00 - ₹150,000.00 per month
Work Location: In person
