Manager - Sales
Experience: 3+ years of overall sales experience, including at least 1 year of team management experience.
Key Responsibilities:
- Lead, mentor, and coach the sales team to improve conversion rates, increase booking value, and minimize unnecessary discounting.
- Monitor and enhance the quality of customer interactions across calls and chats, ensuring timely responses and higher closure rates.
- Train team members on city-specific knowledge, property details, pricing, customer personas, and guest requirements.
- Own and drive offline sales targets, individual team member performance, and overall lead funnel efficiency.
- Analyze CRM data to monitor lead stages, identify drop-off points, understand reasons for lost opportunities, and implement strategies to improve conversions.
- Conduct competitor research and share market insights to strengthen pricing strategy, sales positioning, and pitch effectiveness.
- Collaborate closely with Marketing, Operations, and Product teams to ensure accurate property information and seamless guest experience.
- Track team performance through regular reviews, provide actionable feedback, and foster a high-performance sales culture.
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Required skills and competencies:
- Strong analytical and numerical aptitude with the ability to make data-driven decisions.
- Excellent verbal and written communication skills.
- Proven experience in leading, mentoring, and motivating sales teams.
- Strong systems-thinking approach with the ability to identify process improvements and drive operational efficiency.
- Hands-on leadership style with a willingness to actively contribute and lead by example.
- Proficiency in CRM tools and sales performance tracking.
- Strong problem-solving, stakeholder management, and cross-functional collaboration skills.
Pay: Up to ₹600,000.00 per year
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
- How many years of experience do you have in hospitality reservations or sales?
- Do you have experience working with a luxury hospitality brand or a premium vacation rental company?
Work Location: In person
