Job Summary
The Customer Care Executive will be responsible for handling customer interactions through calls, WhatsApp, chat, and email. The candidate will assist customers with inquiries, bookings, rescheduling, issue resolution, and ensure a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer queries through phone, WhatsApp, email, and chat.
- Assist customers with bookings, cancellations, and rescheduling.
- Provide accurate information about company services, offers, and policies.
- Resolve customer complaints professionally and within defined timelines.
- Coordinate with internal teams to ensure smooth service delivery.
- Maintain customer records, call logs, and CRM updates.
- Follow company SOPs and communication guidelines.
- Collect customer feedback and support customer retention initiatives.
- Escalate complex issues to the concerned department when required.
Required Skills
- Excellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Customer-focused attitude and professional demeanor.
- Basic computer knowledge (MS Office, CRM tools, Google Sheets).
- Ability to multitask and work in a fast-paced environment.
- Strong time-management and conflict-resolution skills.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
