Role Summary
A Guest Relation Executive deployed at Concierge Desk at the Park will be responsible for ensuring an exceptional experience for guests/customers at all the time by being interactive, resolving concerns, manging and maintaining service standards in The park & its offerings as Kids Play Area, Picnic Area.
Key Responsibilities
1. Guest Handling & Experience
- Welcome guests in a warm and professional manner
- Understand guest needs & ensure smooth journey at The Park while customers would be availing the services - Kids Play Area, Picnic Area & events.
- Maintain a positive first impression at all times
2. Customer Service
- Manage and maintain the records of Customer using offering in The Park in terms of games in Picnic Area & Kids Play Area.
- Address guest queries, complaints, guide customers about Park Services + play area and special requests promptly
- Ensure quick resolution and follow-up on issues
- Be updated with upcoming events in The Park, having details of F&B Party Menu details as to facilitate Birthday, Kitty, Corporate parties in The Park area.
- Coordinate with internal departments (Housekeeping, Engg, F&B Retailers, etc.) as to maintain The Park at high standards.
3. Relationship Management
- Maintain guest history and preferences
- Ensure high guest satisfaction scores and feedback
5. Communication, Feedback & Improvement
- Communicate effectively across departments between guests and internal teams
- Collect guest feedback through surveys/reviews
- Report recurring issues to management
- Suggest improvements in service quality
Required Skills
- Excellent communication and interpersonal skills, Professional appearance and etiquette
- Strong problem-solving ability with Customer-first attitude
- Ability to handle pressure, difficult situations & do multitasking
Educational Qualification
- Graduate in any field (Hospitality Management preferred)
Experience
- 0–4 years (Entry-level roles available)
- Experience in hospitality, airlines, retail, or customer service is preferred
Pay: ₹40,000.00 - ₹55,000.00 per month
Benefits:
Work Location: In person
