- Position: Jewellery Consultant
- Company: Roomy's Jewellery (Diagliter Private Limited)
- Department:
- Retail Sales
- Reporting To:
Store Manager / Retail Manager
- Job Summary
- The Jewellery Consultant is responsible for delivering an exceptional luxury retail experience by assisting customers in selecting jewellery that best suits their needs and preferences. The role involves achieving sales targets, building long-term customer relationships, maintaining showroom standards, and representing the brand with professionalism and integrity.
- Key ResponsibilitiesSales & Customer Service
- Welcome and assist customers in a professional and courteous manner.
- Understand customer requirements and recommend suitable jewellery products.
- Deliver a premium customer experience throughout the sales journey.
- Achieve individual and store sales targets.
- Upsell and cross-sell products to maximize sales opportunities.
- Build long-term relationships with customers to encourage repeat business.
- Handle customer queries and provide accurate product information.
- Product Knowledge
- Maintain thorough knowledge of gold, diamond, silver, platinum, and gemstone jewellery.
- Explain product features, certifications, pricing, making charges, and warranty details.
- Stay updated on new collections, promotions, and industry trends.
- Customer Relationship Management
- Maintain customer records and purchase history.
- Conduct customer follow-ups for inquiries, bookings, repairs, and special orders.
- Build customer loyalty through excellent service.
- Generate referrals and repeat business.
- Store Operations
- Ensure jewellery displays are clean, attractive, and well-organized.
- Assist in opening and closing store procedures.
- Support inventory checks and stock verification.
- Report damaged or missing products immediately.
- Follow all security and inventory control procedures.
- Billing & Documentation
- Assist customers with billing and payment processes.
- Ensure billing accuracy.
- Maintain required sales documentation.
- Coordinate with the accounts and operations teams when required.
- Visual Merchandising
- Maintain showroom display standards.
- Arrange products according to VM guidelines.
- Ensure display trays and showcases remain clean and attractive.
- Compliance & Security
- Follow company SOPs and retail policies.
- Maintain confidentiality of customer and company information.
- Adhere to jewellery handling and security protocols.
- Ensure compliance with all company procedures.
- Required Skills
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Customer-centric approach.
- Professional grooming and presentation.
- Strong product presentation skills.
- Relationship-building skills.
- Problem-solving ability.
- Attention to detail.
- Teamwork and collaboration.
- Time management.
- Qualifications
- Graduate or Undergraduate (Preferred).
- Diploma or certification in Retail Sales, Luxury Retail, or Jewellery is an added advantage.
- Experience
- 3–7 years of experience in jewellery, luxury retail, fashion retail, or premium sales.
- Freshers with excellent communication and customer service skills may also be considered.
- Key Performance Indicators (KPIs)
- Monthly Sales Target Achievement.
- Conversion Ratio.
- Average Billing Value.
- Customer Satisfaction Score.
- Repeat Customer Business.
- Product Knowledge Assessment.
- Attendance and Punctuality.
- Compliance with Company SOPs.
- Team Collaboration.
- Customer Follow-up Effectiveness.
- Working Conditions
- Rotational shifts, including weekends and public holidays.
- Standing for extended periods during working hours.
- Flexible to work during festive seasons, exhibitions, and promotional events.
- Willingness to work at any assigned showroom location as required by the Company.
Pay: ₹15,000.00 - ₹38,706.13 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
