Job Description: Back Office Executive (Work From Home)
Company: Scholarship Wallah
Role: Back Office Executive
Location: Remote / Work From Home (Pan-India)
Employment Type: Full-Time
Salary: Up to ₹40,000 per month (based on experience & skillset)
About Scholarship Wallah
At Scholarship Wallah, our mission is to make quality education accessible across India. We empower students by guiding them through scholarship alerts, educational grants, document verification, and admission updates so no deserving student's education goes unfunded.
Role Overview
We are looking for a detail-oriented, reliable Work From Home Back Office Executive to support our core operations. In this role, you will be responsible for handling student scholarship data, verifying applicant documentation, updating internal databases, managing backend coordination, and resolving non-telephonic student queries via email and chat ticketing systems.
Key Responsibilities
- Data Management & Entry: Accurately enter, update, and maintain student application records, scholarship updates, and database logs using Excel/Google Sheets and internal CRM tools.
- Document Verification: Review student applications, mark sheets, income certificates, ID proofs, and scholarship claim documents for completeness and accuracy.
- Query & Support Resolution: Address student and parent inquiries related to scholarship statuses, application procedures, and deadlines via email, web tickets, or chat support.
- Backend Coordination: Liaise with verification teams and internal department leads to ensure smooth, error-free application processing and timely scholarship dispatches.
- Reporting: Prepare daily, weekly, and monthly status reports on processed applications, pending verifications, and query resolution metrics.
- Quality Assurance: Maintain strict confidentiality of student data and adhere to company data security guidelines.
Remote Work Setup Requirements
Since this is a 100% remote position, candidates must have:
- A functional Laptop / Desktop (Windows 10/11 or macOS) with an updated antivirus.
- High-speed, stable Internet Connection (minimum 25–50 Mbps broadband/fiber).
- A quiet, distraction-free home office environment during shift hours.
Key Competencies
- Attention to Detail: High accuracy in handling data and spotting document discrepancies.
- Time Management: Ability to prioritize tasks and meet daily processing quotas.
- Problem-Solving: Proactive in resolving backend bottlenecks and student issues.
- Integrity: Strong commitment to keeping sensitive student and financial records secure.
Salary & Benefits
- Salary: Up to ₹40,000 / month (commensurate with performance and experience).
- Work Flexibility: 100% Work-From-Home setup saving daily commute time and costs.
- Paid Time Off: Paid leave policy and holiday coverage.
- Growth Opportunities: Periodic performance appraisals and career escalation paths into senior operations or team lead roles.
Pay: Up to ₹40,000.00 per month
Work Location: Remote
