Job Title: Customer Support & Order Management Executive
Location: Tiruppur
Key Responsibilities
- Manage customer inquiries through Instagram, WhatsApp, and phone calls.
- Respond to customer messages promptly and professionally.
- Guide customers regarding products, pricing, and order details.
- Create and confirm customer orders.
- Coordinate with the production team for order processing.
- Prepare invoices and arrange dispatch for completed orders.
- Track shipments and provide delivery updates to customers.
- Maintain daily stock records and update inventory.
- Monitor stock availability and inform the team when replenishment is required.
- Coordinate with courier and transport partners for timely dispatch.
- Maintain order records, customer details, and dispatch reports.
- Ensure smooth communication between customers, production, and dispatch teams.
Requirements
- Good communication skills in Tamil (English is an added advantage).
- Basic knowledge of MS Excel / Google Sheets.
- Familiarity with Instagram, WhatsApp Business, and social media handling.
- Good organizational and time management skills.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in customer support or order management is preferred but not mandatory.
Preferred Skills
- Strong customer service attitude.
- Attention to detail.
- Basic computer knowledge.
- Ability to handle multiple orders efficiently.
- Team player with a positive attitude.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
