About IdeateLab:
IdeateLab is a leading digital creative agency based in the vibrant heart of Mumbai, renowned for pushing the boundaries of creativity and innovation. We are on an ambitious journey to become India's No.1 AI-driven creative agency, transforming the landscape of brand communication through cutting-edge artificial intelligence. We believe in augmenting human ingenuity with AI, delivering unparalleled efficiency, groundbreaking creative outputs, and measurable impact for our clients.
Role Overview:
We're looking for a proactive and client-focused Client Servicing Executive (Social Media) to drive the success of our client and internal social media assets. This role is perfectly suited for an individual with a strong foundation in social media management and client relationship-building, who also possesses a keen eye for content quality and consistency across handles. A core component of this role will be actively managing the day-to-day success of assigned client and internal accounts, ensuring seamless coordination between creative delivery and client expectations.
Key Responsibilities
Own end-to-end management of social media handles for assigned clients and internal/owned brands
Act as the primary point of contact for client communication, briefs, approvals, and feedback loops
Coordinate with the creative team to ensure content is delivered on time and aligned with brand/client guidelines
Track content calendars, posting schedules, and platform performance for each handle
Monitor engagement and basic performance metrics; flag issues or opportunities to the team
Ensure consistency and quality across all managed accounts
Requirements
Minimum 2 years of experience in social media / client servicing (agency background preferred)
Hands-on experience managing multiple client handles simultaneously
Strong communication and client-relationship management skills
Working knowledge of social media platforms, scheduling tools, and basic performance reporting
Ability to multitask across client and internal accounts
Why Join Us
Work directly with clients and internal brands, owning the success of accounts end-to-end rather than a narrow slice of execution
Be part of a creative-led environment where you'll collaborate closely with designers, video editors, and strategists
Exposure to a diverse portfolio of clients and internal/owned brands within the group, giving you range early in your career
Fast-paced, growth-oriented culture with real ownership and visibility into client outcomes
Clear path to grow into senior client servicing or account management roles.
Work Location: In person
