About the Role
Data Mavericks is seeking a Senior IT Systems Engineer to support and operate our global IT environment. This role focuses on the reliability, security, and availability of end-user systems, enterprise applications, and cloud platforms. The ideal candidate has a strong customer service mindset, takes ownership of issues end-to-end, and ensures a consistent and secure IT experience for employees worldwide.
Key Responsibilities
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Operate, monitor, and maintain IT systems to ensure availability, performance, and reliability.
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Act as the primary escalation point for IT Operations, owning incidents through resolution and follow-up.
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Provide operational support for Microsoft Intune, Entra ID (Azure AD), Office 365/office.com, Active Directory, endpoint management, and end-user networking.
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Support and manage Windows and macOS endpoints, ensuring devices, applications, and security controls function effectively.
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Administer and support cloud and SaaS environments across Azure and AWS, including access management, monitoring, and operational troubleshooting.
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Troubleshoot complex system, network, and application issues, perform root cause analysis, and implement corrective actions.
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Monitor system health, storage, and alerts in line with IT operations best practices.
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Support information security operations, including identity and access management, endpoint protection, patching, and network security controls.
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Support compliance and governance requirements by operating technical controls, supporting audits, and ensuring adherence to approved access, data handling, and security policies.
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Provide operational support for secure data platforms, including access provisioning, availability monitoring, and incident response.
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Document operational procedures and support workflows to improve service quality and response times.
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Collaborate with architects, security, and engineering teams to implement approved solutions in production.
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Participate in on-call rotations to support global operations.
Required Qualifications and Skills
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Minimum 5 years of experience in IT Operations, IT Systems Engineering, or a similar role.
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Hands-on experience with Microsoft Intune, Entra ID (Azure Active Directory), Office 365/office.com, Windows Server, and Active Directory.
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Experience supporting both Windows and macOS in enterprise environments.
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Hands-on experience with Azure and AWS cloud environments.
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Knowledge of system monitoring, storage administration, and alert management.
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Strong troubleshooting and incident-management skills.
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Working knowledge of compliance, governance, and security controls in enterprise environments.
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Strong customer-first mindset with clear and professional communication skills.
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Ability to work effectively in a global, collaborative team environment.
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Demonstrated willingness to learn and adapt to related technologies, tools, and domains.
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