Job Description: Senior Telecaller & Counselor
Position: Senior Telecaller & Counselor
Department: Admissions / Student Counselling
Industry: Aviation & Hospitality Education
Experience: 2–5 Years
Employment Type: Full-Time
Location: INSD Aviation Raipur
Reporting To: Admissions Manager / Center Head
Job Summary
We are looking for an experienced, energetic, and target-oriented Senior Telecaller & Counselor to join our Aviation Institute. The candidate will be responsible for handling student enquiries, counselling prospective students and parents, generating admissions through telephonic and face-to-face interactions, and achieving monthly admission targets.
The ideal candidate should have excellent communication and convincing skills, a professional personality, and the ability to understand students' career aspirations and guide them toward suitable aviation, airport, hospitality, and related career programs.
Key Responsibilities
- Handle inbound and outbound calls to prospective students and leads.
- Contact leads generated through digital marketing, walk-ins, references, campaigns, and other sources.
- Understand students' educational backgrounds, career interests, and expectations.
- Provide accurate information about aviation, airport management, cabin crew, ground staff, hospitality, and other institute programs.
- Counsel students and parents regarding course curriculum, eligibility, duration, fees, career opportunities, and placement assistance.
- Convert enquiries and leads into admissions by effectively communicating the value of the courses.
- Conduct follow-up calls and maintain regular communication with prospective students.
- Schedule and conduct counselling sessions, campus visits, and admission meetings.
- Handle objections related to fees, course selection, career prospects, location, and other concerns professionally.
- Maintain proper records of calls, follow-ups, enquiries, and admissions in CRM/lead management systems.
- Achieve individual and team-wise monthly admission and conversion targets.
- Follow up with students until the completion of the admission process.
- Coordinate with the Marketing, Admissions, Training, and Operations teams for smooth student onboarding.
- Mentor and support junior telecallers/counsellors when required.
- Monitor lead conversion performance and suggest improvements to the admissions process.
- Participate in admission drives, seminars, career fairs, school/college visits, and promotional activities.
- Maintain professional communication and a positive relationship with students and parents.
- Ensure all information provided to students is accurate and aligned with institute policies.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong counselling, convincing, and negotiation abilities.
- Good interpersonal and relationship-building skills.
- Target-oriented and result-driven approach.
- Strong follow-up and lead-conversion skills.
- Ability to handle students and parents confidently and professionally.
- Good knowledge of MS Office and CRM/lead management software.
- Ability to work independently as well as within a team.
- Positive attitude, confidence, patience, and professional presentation.
- Strong objection-handling and problem-solving skills.
Educational Qualification
- Graduate in any discipline.
- Candidates with a background in Management, Aviation, Hospitality, Marketing, or Communication will be preferred.
Experience
- 2–5 years of experience in telecalling, student counselling, admissions, education sales, inside sales, or a similar role.
- Experience in an aviation, hospitality, education, training, or skill-development institute will be an added advantage.
- Candidates with proven experience in achieving admission/sales targets will be preferred.
Key Performance Indicators (KPIs)
- Monthly admission targets achieved.
- Lead-to-enquiry conversion rate.
- Enquiry-to-admission conversion rate.
- Number and quality of follow-ups.
- Student/parent satisfaction.
- Accuracy and timely updating of CRM records.
- Team performance and support to junior counsellors.
Compensation
Salary: ₹[Amount] – ₹[Amount] per month, depending on experience and performance.
Incentives: Attractive performance-based incentives on admission/conversion targets.
Why Join Us?
- Opportunity to build a career in the growing aviation and education sector.
- Performance-based incentives and career growth opportunities.
- Professional and supportive work environment.
- Opportunity to interact with students and aviation-industry aspirants.
- Training and development opportunities.
Ideal Candidate Profile
We are seeking a confident, mature, persuasive, and career-focused professional who can effectively guide students toward the right aviation career while contributing directly to the institute's admission growth.
If you are passionate about counselling, sales, and helping students build successful careers in aviation, we would like to hear from you.
Pay: From ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
