About Us:
Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.
Come Join Our Team!
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As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards
Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!
Job Summary:
- The Manager, Patient Responsibility Accounts Receivable is responsible for day-to-day operational management and oversight of self-pay accounts receivable functions within Ventra Health’s Patient Responsibility Center of Excellence. This position supervises and develops a team of accounts receivable specialists and analysts, ensuring accurate patient billing, timely collections, and compliance with established procedures and regulatory requirements. The Manager drives operational excellence through effective team management, process optimization, performance monitoring, and direct involvement in complex account resolution.
Essential Functions and Tasks:
- Supervise, train, mentor, and develop billing specialists, analysts, and accounts receivable staff to ensure high performance and career growth.
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Monitor team performance against established KPIs including net collection rates, aging analysis, bad debt rates, and customer satisfaction metrics.
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Execute daily patient accounts receivable operations including data analysis, patient statement generation, online patient payment solutions, and collections management.
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Manage complex patient accounts, disputes, and collection issues, serving as escalation point for difficult cases.
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Generate and analyze aging analysis reports, cash flow reports, and accounts receivable metrics to identify process improvement opportunities.
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Ensure all billing and collection activities comply with HIPAA, state billing regulations, payer guidelines, and consumer protection laws (FDCPA, TCPA, etc).
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Manage team scheduling and workload distribution to optimize productivity and coverage for Patient Responsibility Center of Excellence functions.
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Collaborate with Director and internal partners on process improvements, system updates, and operational efficiency initiatives.
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Monitor billing system functionality and assist with troubleshooting technical issues affecting patient billing and collections.
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Participate in training and development programs to stay current with billing regulations, system updates, and industry best practices.
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Respond to and resolve patient billing inquiries and payment concerns in a professional and timely manner.
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Prepare operational reports for Director and leadership team regarding team performance, financial metrics, and process recommendations.
Education and Experience Requirements:
- Bachelor's degree in Healthcare Administration, Finance, Business Administration, Accounting, or related field (or high school diploma/GED with 5+ years related healthcare experience).
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Minimum 5+ years of healthcare revenue cycle experience.
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Minimum 2+ years of supervisory or team leadership experience in patient billing, collections, or accounts receivable functions.
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Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Billing and Management Executive (CHBME) preferred.
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Experience with hospital or facility-based physician billing models preferred.
Knowledge, Skills, and Abilities:
- Strong knowledge of end-to-end revenue cycle operations, particularly self-pay workflows.
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Understanding of billing regulations, payer contracts, state billing laws, and consumer protection regulations (FDCPA, TCPA, HIPAA).
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Proficiency with Ventra platforms, healthcare billing systems, and payment processing systems (Epic, Cerner, Athena, or similar).
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Strong data analysis skills with ability to interpret aging reports, collections metrics, and results by payer mix.
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Advanced proficiency with Excel and ability to create reports, analyze trends, and present data.
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Excellent leadership, supervisory, and team management skills with ability to motivate and develop staff.
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Strong communication skills (oral and written) with ability to interact professionally with patients, team members, and cross-functional partners.
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Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
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Problem-solving skills and ability to identify process improvements and implement solutions.
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Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
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Ability to read, understand, and apply healthcare billing regulations and policies.
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Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
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Ability to remain flexible and work within a collaborative and fast-paced environment.
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Strong time management and organizational skills.
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Understand and comply with company policies and procedures.
Compensation:
- Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.
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This position is also eligible for a discretionary incentive bonus in accordance with company policies.
Ventra Health:
Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.
Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at
[email protected] to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.
Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.
