Key Responsibilities:
- Develop and implement strategic business plans for CRM & aftersales operations
- Maintain strong customer relationships and ensure high customer satisfaction
- Coordinate with service, sales, and support teams for smooth aftersales processes
- Analyze customer feedback and prepare improvement strategies
- Handle customer retention, follow-ups, and service campaigns
- Monitor service performance reports, MIS, and business targets
- Support business growth through customer engagement and process improvements
- Ensure proper documentation and data management
Required Skills:
- Strong communication and coordination skills
- Good knowledge of CRM and aftersales operations
- Strategic thinking and problem-solving ability
- Proficiency in MS Excel, reporting, and data handling
- Customer relationship management skills
- Ability to work in a target-oriented environment
Qualification:
- Graduate / MBA preferred
- Experience in Automobile, Service, or Customer Support industry preferred
Salary:
- As per experience & industry standards
To Apply:
Share your resume at:
[email protected]
9878492392
Job Type: Full-time
Pay: ₹85,000.00 - ₹95,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- total work: 10 years (Required)
- Customer service: 10 years (Required)
Language:
Work Location: In person
