Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Pl SQL Production support
Position: SE/SSE
Experience: 3+ Years (SE 3-5 years) (SSE -5 to 9 years)
Location: Hyderabad
Employment Type: Full-Time
Shift: Monthly once night shift
#LI-SB15
About the Role
We are looking for a skilled Production Support Engineer to join our wealth management team and ensure the stability, reliability, and performance of our production systems. The ideal candidate will have hands-on experience in production support, Interactive SQL (ISQL),Oracle, Linux, Shell Scrirpting and GCP environments.
Your future duties and responsibilities
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
2–5 years of experience in a production support, application support roles.
Solid understanding of ITIL concepts — incident management, change management, and escalation procedures.
Hands-on experience with ITSM tools such as ServiceNow, JIRA Service Management, or Remedy.
Strong proficiency in SQL and PL/SQL for querying and investigating data-related production issues.
Practical experience with Unix/Linux command-line and Shell scripting for log analysis, job monitoring, and task automation.
Experience managing and troubleshooting scheduled jobs using Rundeck or equivalent schedulers (Control-M, Autosys).
Required qualifications to be successful in this role
Must Have
- Overall, 3+ years of experience in Application Production Support
- Handle batch jobs, scheduling, model execution failures, and data pipeline issues
- Support deployment, maintenance, and monitoring in production environments.
- Analyse logs, alerts, and performance metrics to identify and fix incidents proactively.
- Understanding of incident management and ticketing tools.
- Experience in application or production support environment.
- Support backup, recovery, patching, and change implementation activities.
- Knowledge of Linux/Unix and shell scripting.
- Investigate, troubleshoot, and resolve production incidents within defined SLA/SLO timelines
- Perform root cause analysis (RCA) for recurring issues and implement permanent fixes
- Execute and validate SQL queries using ISQL for data investigation and issue resolution
- Manage and support workloads running in GCP environments
- Maintain and update runbooks, incident logs, and knowledge base documentation
- Participate in on-call rotations to handle critical production issues
- Proactively identify areas of improvement and automate repetitive support tasks
- Coordinate with vendors and internal stakeholders for timely issue resolution
- Manage and track incidents using tools like JIRA, ServiceNow
Nice to Have
- Exposure to Generative AI, LLM-based applications, or AI assistant tools.
- Scripting experience in Python.
- Knpoweldge of Agentic AI Gemini Enterprise
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
