Opening for Tour Coordinator – Operations:
Location: Bangalore
Employment Type: Full Time
Organization: Agrani Hospitality Pvt. Ltd (Tirtha Yatra)
Are you seeking a career that offers more than just a salary—one that places you in a spiritually enriching and purpose-driven environment, where every responsibility is approached as *seva*?
If you resonate with this vision, we invite you to explore the opportunity below. Even if you are not personally eligible, we encourage you to share this with someone who may be a suitable fit.
About the Role: The Tour Coordinator – Operations is responsible for planning, coordinating, and executing all operational aspects of spiritual tours. The role involves ticket booking, itinerary management, accommodation coordination, vendor communication, and ensuring a seamless travel experience for pilgrims from the beginning to the successful completion of the yatra.
Key Responsibilities:
Tour Planning & Coordination
- Coordinate end-to-end tour operations for domestic and international spiritual yatras.
- Prepare and manage detailed tour itineraries.
- Coordinate with internal departments to ensure smooth tour execution.
- Ensure all travel arrangements are completed before departure.
Ticket Booking
- Book flight, train, and bus tickets as per tour schedules.
- Coordinate with travel partners for ticket confirmations and modifications.
- Monitor waitlisted tickets and arrange suitable alternatives when required.
- Maintain booking records and travel documents.
Itinerary Management
- Prepare detailed day-wise itineraries.
- Update itineraries based on operational changes.
- Coordinate sightseeing schedules, temple visits, and local transportation.
- Ensure all tour members receive updated itineraries before departure.
Accommodation & Vendor Coordination
- Coordinate hotel bookings and room allocations.
- Liaise with transport providers, hotels, guides, and local vendors.
- Ensure timely confirmations and vendor payments as per company procedures.
- Resolve operational issues with vendors during the tour.
Documentation
- Prepare passenger manifests and operational checklists.
- Verify traveler documents before departure.
- Maintain tour files and booking records.
- Prepare operational reports after each tour.
Tour Execution Support
- Coordinate with Tour Guides throughout the journey.
- Monitor daily tour progress and provide operational support.
- Handle last-minute booking changes and emergency arrangements.
- Ensure smooth coordination between pilgrims, guides, and service providers.
Customer Support
- Assist pilgrims with travel-related queries before departure.
- Share departure details, ticket information, and reporting instructions.
- Provide prompt support for operational concerns during the yatra.
- Ensure a high level of customer satisfaction.
Compliance & Quality
- Follow company SOPs and operational standards.
- Ensure timely completion of all bookings and confirmations.
- Maintain confidentiality of customer information.
- Continuously identify opportunities to improve operational efficiency.
Required Qualifications
- Bachelor's degree
- 1–3 years of experience in tour operations or the travel industry.
- Freshers with relevant qualifications and strong communication skills may also apply.
Required Skills
- Knowledge of domestic and international ticket booking procedures.
- Strong itinerary planning and tour coordination skills.
- Excellent organizational and time management abilities.
- Strong communication and interpersonal skills.
- Ability to handle multiple tours simultaneously.
- Problem-solving and decision-making skills.
- Proficiency in MS Excel, Word, and email communication.
- Experience with travel booking portals or reservation systems is an added advantage.
- Ability to work under pressure and meet deadlines.
Preferred Skills
- Knowledge of major spiritual destinations across India.
- Familiarity with pilgrimage tour operations.
- Fluency in English and one or more regional languages (Kannada, Telugu, Tamil, Hindi, etc.).
- Willingness to travel occasionally based on operational requirements.
Key Performance Indicators (KPIs)
- Timely completion of ticket bookings.
- Accuracy of itineraries.
- Zero booking errors.
- Vendor coordination efficiency.
- Customer satisfaction ratings.
- On-time completion of operational tasks.
- Successful execution of assigned tours.
- Compliance with operational SOPs and documentation standards.
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
