US MORTGAGE ANALYST – PAYOFF LETTERS / LOAN SERVICING
At FinacPlus, we are more than a service provider — we are a Virtual Business Process Partner to leading global financial institutions, fintech companies, and data-driven enterprises. Our teams integrate seamlessly with client organizations, delivering high-impact analytics, finance, risk, and technology capabilities from India.
FinacPlus is a Great Place to Work® Certified™ organization, recognized for our collaborative culture, strong leadership values, employee-first philosophy, and commitment to professional growth. If you are looking for global exposure, ownership-driven work, and meaningful career acceleration — this is where you belong.
We are currently hiring a US Mortgage Analyst with 2–3 years of experience to support a leading U.S.-based mortgage servicing client. This role offers strong exposure to loan servicing operations, payoff calculations, and borrower communication within the U.S. mortgage ecosystem.
As a US Mortgage Analyst, you will serve as an embedded partner working closely with servicing teams, borrower support functions, and internal stakeholders. You will not just prepare payoff statements — you will contribute to accurate loan closure, financial calculations, and customer experience excellence.
- You will prepare accurate and compliant mortgage payoff letters, ensuring all outstanding principal, interest, and applicable fees are calculated and presented correctly.
- You will review and interpret mortgage loan documents to validate payoff requirements, loan terms, and applicable servicing guidelines.
- You will perform detailed calculations of interest, fees, and other payoff components, ensuring alignment with servicing standards and regulatory requirements.
- You will support borrower communication by responding to payoff-related queries with clarity, accuracy, and professionalism.
- You will ensure all payoff requests are processed within defined turnaround times and service level agreements (SLAs).
- You will maintain high standards of data accuracy, documentation, and audit readiness across all payoff-related activities.
- You will collaborate with internal teams to resolve discrepancies and ensure smooth loan closure processes.
- 2–3 years of experience in US mortgage loan servicing with hands-on payoff letters preparation
- Strong understanding of mortgage documents, servicing guidelines, and payoff calculations
- Advanced proficiency in Microsoft Excel including Pivot Tables, VLOOKUP, HLOOKUP, and basic macros
- Ability to review and interpret loan documentation, regulatory guidelines, and servicing requirements
- Bachelor’s degree in Finance, Commerce, or related field; MBA/CFA or postgraduate qualification is a plus
- Strong communication skills with experience handling borrower or client interactions
- Strong analytical mindset with the ability to perform accurate financial calculations
- Ownership-driven approach to managing payoff requests and timelines
- High attention to detail with focus on data accuracy and compliance
- Excellent communication skills for interacting with global stakeholders and borrowers
- Strong integrity and commitment to maintaining confidentiality of client data
- Ability to work in a fast-paced, SLA-driven environment
- Direct exposure to U.S. mortgage servicing and loan lifecycle operations
- Opportunity to work on critical loan closure and payoff processes
- Great Place to Work® Certified™ culture with strong employee engagement
- Accelerated career growth in global mortgage and financial services domains
- Ownership-driven roles with measurable business impact
- Continuous learning in mortgage servicing, compliance, and financial operations
- Stable, governance-driven organization supporting long-term career growth
LOCATION: Hi-Tech City, Hyderabad
TIMINGS: 5:30 PM – 2:30 AM IST
SALARY RANGE: As per industry standards
