Company : KNI Services Pvt. Ltd. (Kitchen Network International)
Job Title: Service Engineer
Department: Technical Services & Operations
Location: Vastrapur, Ahmedabad, Gujarat
Experience: 1–5 years
Employment Type: Full-time
Reporting To: Founder & CEO
About KNI
KNI Services Pvt. Ltd. (Kitchen Network International) is building India's largest technology-driven service network for Commercial Kitchen Equipment. We provide installation, preventive maintenance, breakdown support, AMC management, technical training, and certified service engineers through the KNI platform across India.
Position Overview
We are looking for a skilled and customer-focused Service Engineer to provide installation, commissioning, troubleshooting, repair, maintenance, and technical support for company equipment and systems. The candidate will be responsible for ensuring equipment operates efficiently and reliably while maintaining high levels of customer satisfaction.
The ideal candidate should have 10+ years of experience in servicing commercial kitchen equipment and should be capable of troubleshooting complex technical issues both remotely and on-site.
Key Responsibilities
- Install, commission, inspect, and maintain equipment at customer locations.
- Diagnose and troubleshoot electrical, mechanical, electronic, and control-system issues.
- Attend customer complaints and provide timely technical support.
- Carry out preventive and corrective maintenance activities.
- Perform equipment testing and ensure proper functioning after service.
- Prepare service reports, maintenance reports, and technical documentation.
- Coordinate with customers regarding service schedules and technical requirements.
- Identify recurring equipment problems and recommend corrective actions.
- Provide technical guidance and basic training to customers/operators.
- Maintain service records, spare-parts requirements, and equipment history.
- Coordinate with the sales, production, engineering, and spare-parts teams when required.
- Follow company safety procedures and customer-site safety requirements.
- Travel to customer locations for installation, breakdown, and maintenance work.
Must possess strong knowledge of:
Combi Ovens
Conveyor Ovens
Deck Ovens
Rotary Rack Ovens
Coffee Machines (Automatic & Semi-Automatic)
Dishwashers (Hood Type, Rack Conveyor & Flight Type)
Ice Cube Machines
Blast Chillers & Blast Freezers
Walk-in Cold Rooms
Reach-in Refrigerators & Freezers
Under Counter Refrigeration
Planetary Mixers
Spiral Mixers
Dough Kneaders
Dough Sheeters
Bakery Equipment
Tilting Bratt Pans
Steam Jacketed Kettles
Fryers
Griddles
Charbroilers
Salamanders
Gas Ranges
Induction Cooking Equipment
Pasta Cookers
Bain Marie
Hot Holding Equipment
Vacuum Packing Machines
Vegetable Preparation Machines
Meat Processing Equipment
Food Processors
Slicers
Imported Refrigeration Systems
HVAC systems related to commercial kitchens
Kitchen Ventilation & Exhaust Systems
Electrical Control Panels
PLC-based Kitchen Equipment
Steam Systems
Gas Pipeline Systems
Water Treatment Systems connected with dishwashers and combi ovens
Required Skills:
- 1–5 years of relevant experience in service, maintenance, installation, or commissioning.
- Good troubleshooting and problem-solving skills.
- Ability to read technical drawings, electrical diagrams, and equipment manuals.
- Basic knowledge of electrical/mechanical tools and measuring instruments.
- Good communication and customer-handling skills.
- Willingness to travel to customer sites as required.
- Valid driving license may be required depending on the job location.
Preferred Skills
- Preventive and breakdown maintenance experience.
- Knowledge of PLC, sensors, motors, drives, control panels, or automation systems, depending on the equipment.
- Good computer skills and ability to prepare service reports.
- Strong analytical and problem-solving abilities.
- Ability to work independently as well as with a team.
- Customer-oriented approach and professional attitude.
Key Performance Indicators (KPIs)
- Response time to customer service calls.
- First-time resolution rate.
- Equipment uptime and service quality.
- Preventive maintenance completion.
- Customer satisfaction.
- Service report accuracy and timely submission.
- Reduction in repeat breakdowns.
Why Join KNI?
Lead India's growing commercial kitchen service network.
Build and mentor a nationwide team of certified engineers.
Work with premium imported commercial kitchen equipment.
Opportunity to shape KNI's technical training academy and service standards.
Be part of a fast-growing technology-driven service ecosystem transforming the HORECA industry.
Send your updated Resume to:
Email: [email protected]
Mobile: +91 80017 00002
Website: www.kniservices.com
Benefits:
Work Location: In person
