Location: Ludhiana, Punjab (Work from Office) Company: Kwabey About the Role Kwabey is looking for Customer Support Executives who are passionate about delivering an excellent customer experience. The ideal candidate should have strong communication skills, be customer-focused, and be able to handle queries across multiple channels. Key Responsibilities Handle customer queries via Calls, WhatsApp, Email, Instagram, and Facebook. Resolve customer concerns related to orders, returns, exchanges, refunds, and deliveries. Maintain accurate records of customer interactions in the CRM. Follow company SOPs and ensure timely resolution of customer complaints. Escalate complex issues to the concerned department when required. Deliver a professional and friendly customer experience.
Requirements Graduate in any discipline or secondary passed 0–3 years of experience in Customer Support or Customer Service. Excellent verbal and written communication in English and Hindi. Basic knowledge of MS Excel, Google Sheets, and CRM tools. Ability to multitask in a fast-paced environment. Positive attitude, patience, and problem-solving skills. Preferred Experience in an e-commerce company. Familiarity with Shopify, WhatsApp Business, or customer support platforms. What We Offer Competitive salary. Career growth opportunities. Friendly and collaborative work environment. Hands-on experience in a fast-growing e-commerce brand. Interested candidates can send their resume to: [email protected]
Pay: ₹15,000.00 - ₹21,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
