About ProV Foods
ProV Foods is an integrated healthy foods company based in Mumbai, offering a wide range of premium dry fruits, nuts, seeds, spices, and healthy staples. Our focus is on delivering the highest quality products at affordable prices through stringent quality standards and modern processing practices.
As one of India's fastest growing healthy food brands, we are building a strong omnichannel presence across marketplaces, modern trade, and our D2C platform.
About the Role
We are looking for a customer-focused and enthusiastic Customer Care Associate to deliver exceptional support and create a seamless customer experience.
Website: https://provfoods.in/
Location: Andheri East, Mumbai (Near Chakala/J.B. Nagar Metro Station)
1. Customer Query Resolution
- Handle customer queries and complaints received via email, phone calls, and WhatsApp in a timely and professional manner.
- Ensure accurate communication and provide appropriate resolutions while maintaining a positive customer experience.
2. Complaint Management & Ticket Closure
- Track customer complaints from initiation to closure, ensuring timely resolution through refunds, replacements, or other corrective actions.
- Regularly follow up with customers and internal teams until every case is successfully closed.
3. Cross-functional Coordination
- Coordinate with the Quality team for product-related complaints and investigations.
- Liaise with the Accounts team for processing refunds and Finance-related customer requests.
- Work closely with the logistics team to monitor delivery status and resolve order-related issues.
4. MIS & Reporting
- Maintain a daily Complaint MIS in Excel, capturing complaint details, root cause, actions taken, and closure status.
- Prepare weekly and monthly customer care reports and dashboards for management review.
Key Skills Required
- Excellent verbal and written communication in English , Hindi & Marathi.
- Strong proficiency in Microsoft Excel and PowerPoint.
- Good coordination and follow-up skills.
- Customer-centric approach with problem-solving ability.
- Strong interpersonal and coordination skills.
- Ability to manage multiple cases while maintaining accuracy and response timelines.
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Education:
Location:
- Chakala, Mumbai, Maharashtra (Required)
Work Location: In person
