Key Account Manager

Fynd -
Mumbai, Maharashtra

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Job details

Full-time

Qualifications

Upselling
Business development
B2B sales
Account management

Full job description

SalesMumbai, IndiaFULL TIMEPosted 1/12/2026

Role Overview

As a Key Account Manager, you will own and grow strategic e-commerce accounts, acting as the primary partner to drive revenue, profitability, and long-term collaboration. You will leverage data-driven insights and strong relationships to expand B2B sales, unlock cross-sell and upsell opportunities, and ensure a seamless, high-value experience for key clients across India from our Mumbai hub.

Responsibilities

Manage and grow a portfolio of key e-commerce accounts, serving as the primary point of contact and trusted advisor.
Develop and execute account plans to achieve revenue, margin, and retention targets through strategic B2B sales initiatives.
Identify and drive cross-selling and upselling opportunities across product lines and solutions within existing key accounts.
Build and maintain strong, long-term client relationships by understanding business needs, market dynamics, and growth levers.
Monitor account performance, analyze sales and usage data, and share actionable insights with clients and internal stakeholders.
Collaborate with internal teams (sales operations, marketing, product, and customer success) to deliver customized solutions and resolve issues promptly.
Negotiate commercial terms, contracts, and renewals to maximize value while maintaining customer satisfaction.
Track market trends and competitor activity in the e-commerce/B2B space and feed insights into sales strategy and account planning.

Qualifications

Required

2–5 years of experience in Key Account Management, B2B sales or account management roles
Proven experience managing key or strategic accounts in the e-commerce domain
Demonstrated track record of achieving or exceeding revenue, growth and retention targets
Hands-on experience with CRM or sales tools for pipeline and account management
Strong commercial acumen with ability to analyze sales, revenue and margin data to drive decisions
Ability to work from Mumbai and manage clients across India in a fast-paced, sales-driven environment

Preferred

Prior experience in a dedicated KAM role handling large or enterprise e-commerce accounts
Experience in a leading e-commerce, marketplace or digital-first B2B company
Exposure to managing multi-stakeholder, cross-functional projects for key clients
Formal training or certification in sales, key account management or business development
Experience working with data/analytics tools (Excel, dashboards, BI tools) for account performance insights

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Role Overview

Responsibilities

Qualifications

Required

Preferred

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