Key Responsibilities
- Monitor the overall functioning of the assigned floor and ensure smooth daily operations.
- Conduct regular rounds of the floor and identify operational issues, patient-related concerns, and service gaps.
- Coordinate with Nursing, Housekeeping, PCA/Attendants, Maintenance, Security, Billing, and other departments for timely resolution of issues.
- Ensure cleanliness, hygiene, sanitation, and proper upkeep of patient rooms, corridors, nursing stations, and common areas.
- Monitor housekeeping and attendant staff deployment and ensure duties are being performed properly.
- Follow up on patient complaints, requests, and service-related issues and coordinate for quick resolution.
- Ensure availability of essential supplies, linen, housekeeping materials, and other floor requirements.
- Check room readiness, patient shifting, discharge-related coordination, and bed availability as required.
- Monitor staff attendance, punctuality, discipline, grooming, and compliance with hospital policies.
- Coordinate with the nursing team regarding patient movement, room requirements, and other operational matters.
- Report maintenance, electrical, plumbing, equipment, or facility-related issues to the concerned department and follow up until resolution.
- Maintain proper communication between the floor staff and hospital management.
- Ensure compliance with hospital SOPs, safety procedures, infection-control practices, and service standards.
- Maintain daily floor inspection/checklist reports and escalate major issues to the reporting manager.
- Assist management during audits, inspections, VIP visits, emergencies, and special operational requirements.
- Ensure staff follow proper uniform, ID card, hygiene, and professional behaviour standards.
- Identify recurring operational problems and suggest improvements to management.
- Perform any other duties assigned by the reporting manager or hospital management.
Key Skills
- Hospital Operations Coordination
- Staff Coordination & Supervision
- Patient Service Management
- Housekeeping & Facility Monitoring
- Communication & Interpersonal Skills
- Problem Solving
- Complaint Handling
- Documentation & Reporting
- Team Management
- Basic Computer Skills
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
