JD for Manager (Customer Relations)
Key Responsibilities:
- Monitor and support initiatives focused on improving the overall patient experience across clinical and non-clinical departments.
- Conduct regular rounds across OPD, IPD, and service areas to assess service quality and patient satisfaction.
- Collect and analyze patient feedback through surveys, interactions, and service observations to identify improvement opportunities.
- Coordinate with different departments to address service gaps and enhance patient care processes.
- Support implementation of service quality standards and patient engagement activities across the hospital.
- Assist in tracking patient complaints and ensure timely follow-up and resolution in coordination with concerned teams.
- Prepare periodic reports and insights on patient experience trends and improvement initiatives.
- Work closely with nursing, and support teams to ensure a seamless and positive patient journey.
- Manage the non -medical operations and related customer experience.
- Manage the sales and the organic growth perspectives of the organization.
Pay: ₹9,034.19 - ₹31,412.15 per month
Benefits:
Work Location: In person
